Brittany Lee
San Antonio
Summary
Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
AT&T
06.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests for products, services, and company information.
Social Media Compliance Officer
Facebook
01.2019 - 06.2024
- Analyze online usage and records for potential regulatory issues by interpreting complicated and nuanced documents that may pose regulatory risks
- Exercise independent judgment and initiative
- Communicate effectively, both orally and in writing
- Act independently to determine methods and procedures and exercise judgment within broadly defined practices for obtaining results and remaining compliant to ensure a healthy customer platform
Associate
Hulu
01.2017 - 01.2019
- Responsible for answering inbound calls and chats from customers in a timely and professional manner
- Informed customers of all services and offered troubleshooting for billing concerns
- 82% retention rate with service cancellations
Education
Diploma -
MacArthur HS
06.2016
Skills
- Strong multitasking skills
- Fast learning ability
- Ensure quick contribution to the customer service team
- Microsoft suites
- 10-Key touchpad
- Active listening
- Problem-solving
- Strong communication
Timeline
Customer Service Representative
AT&T
06.2024 - Current
Social Media Compliance Officer
Facebook
01.2019 - 06.2024
Associate
Hulu
01.2017 - 01.2019
Diploma -
MacArthur HS
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