Brittany Lee
Oklahoma City,OK
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative/Pharmacy
Neel Veterinary Hospital
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assessed and triaged pets as they checked in for varying emergencies.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained controlled drug logs, filled injectable and pill form prescriptions, assessed refill requests and approved as needed or directed request to appropriate veterinarian.
- Maintained daily records of billing and accounts, corrected daily deposits, and closed the drawer and performed of day, end of month, and end of year duties.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Sales Associate
Mathis Home
09.2022 - 10.2023
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Consistently in the top 10% for special order sales, maintaining positive working relationship with multiple sales associates to assure that our clients received the best possible customization for clients space.
- Repeatedly among the highest performers for product protection sales and received multiple awards for top percentages.
Relief Manager and Bartender
Henry Hudsons
09.2019 - 09.2022
- Maintained professional, organized, and safe environment for employees and patrons.
- Established team priorities, maintained schedules and monitored performance.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Assisted in recruiting top talent for bartending positions, contributing to a higher-performing team overall.
Assistant Manager
Louie's
05.2014 - 07.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Maintained payroll information by calculating, collecting, and entering data.
Mission Management Operator
United States Air Force
11.2012 - 11.2014
- Planned, scheduled, and tasked the SBIRS HEO satellite, providing long range Infrared data to overseas service members.
- Ensured 60 second maximum time notification of any missiles, satellites, or rocket launches to affected areas.
- Maintained awareness of designated areas of interest, ensuring proper coverage of potential threats.
- Provided on-the-job training to newly hired workers and team members.
- Member of multiple groups ensuring airmen wellness and led several fundraiser efforts in support of multiple base wide groups.
- Maintained Top Secret Clearance Level.
Executive Assistant
United States Air Force
05.2012 - 10.2012
- Handled confidential and sensitive information with discretion and tact.
- Served as a liaison between squadrons and groups to facilitate effective communication throughout the company.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Organized and attended weekly staff meetings between multiple commanders and NCO's in leadership positions.
- Maintained and tasked additional duties throughout the squadron and group.
- Maintained and assigned roles to maintain an active recall roster, essential to changing threat levels during active times of conflict or national and international events.
Air Traffic Controller
United States Air Force
11.2008 - 05.2012
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
- Enhanced safety by effectively managing air traffic in high-density airspace.
Education
No Degree - Strategic Communications
University of Central Oklahoma
Edmond, OKNo Degree - Political Science And Journalism
University of Oklahoma
Norman, OKAir And Space Operations
Community College of The Air Force
USAF 05-2013
Air Traffic Management
Community College of The Air Force
05-2011
Skills
- Logical evaluation
- Effective listening
- Customer service
- Data entry
- Computer proficiency
- Payment processing
- Client relations
- Microsoft outlook
- Calendar management
- Cash handling experience
- Time management
- Flexible and adaptable
- Attention to detail
Timeline
Customer Service Representative/Pharmacy
Neel Veterinary Hospital
10.2023 - Current
Sales Associate
Mathis Home
09.2022 - 10.2023
Relief Manager and Bartender
Henry Hudsons
09.2019 - 09.2022
Assistant Manager
Louie's
05.2014 - 07.2017
Mission Management Operator
United States Air Force
11.2012 - 11.2014
Executive Assistant
United States Air Force
05.2012 - 10.2012
Air Traffic Controller
United States Air Force
11.2008 - 05.2012
No Degree - Strategic Communications
University of Central Oklahoma
No Degree - Political Science And Journalism
University of Oklahoma
Air And Space Operations
Community College of The Air Force
Air Traffic Management
Community College of The Air Force
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