Brittany Lemesany
Granite Falls,MN
Summary
Dedicated customer service and sales professional offering extensive experience partnering with customers and exceeding expectations. Highly skilled at identifying needs of customers and offering products or services designed to meet those needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized, detail oriented and motivated employee eager to apply time management and organizational skills in various environments. Highly skilled at working with children as well as their parents, and adapting to their needs depending on what the situation calls for.
Overview
9
9
years of professional experience
Work History
Event and Sales Coordinator
Sky Zone Trampoline Park
Colorado Springs, CO
01.2021 - 07.2022
- Multitasked effectively to handle administrative and customer issues for multiple upcoming events.
- Oversaw the event hosts and made sure they were following company procedure, as well as maintain satisfaction with the cliental.
- Delivered exceptional experiences by incorporating client feedback and current trend knowledge.
- Processed deposits and payments, updated accounts and managed paperwork for customer contracts.
- Cultivated relationships with clients throughout planning process and events to maximize satisfaction and encourage repeat business.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Assisted customers during selection process and helped choose perfect products to meet individual needs for each event.
- Answered customers' questions and addressed problems / complaints in person and via phone and email.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
- Was in charge of getting the events properly checked in the day of, as well as making sure the event was completed to the clients satisfaction.
- Took care of any problems that may arise during the event to maintain customer satisfaction all the way through.
Barista
Dutch Bros
Colorado Springs, CO
03.2018 - 12.2019
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparations.
- Supported highest standards of conduct and service to support company reputation.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Stocked employee service stations with paper products or beverage preparation items for making drinks.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served hot or cold beverages.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Utilized POS system to receive and process customer payments.
- Input orders into point of sale system and handled customer payments.
- Described menu items to customers and suggested appealing products.
- Washed and cleaned our blended coffee machines and espresso machine to remove mineral and hard water deposits.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Received supplies to restock beverage and supply items.
- Weighed, ground and packed coffee beans for customer purchase.
Dental Assistant
alliance family dentistry
Colorado Springs, CO
05.2017 - 02.2018
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on treatment procedures and post-procedure home care.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Checked with participants throughout procedures to help alleviate anxiety.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
Customer Experience Coordinator
Marshalls
Colorado Springs, CO
08.2015 - 05.2017
- Managed check-out operations and upheld high standards of customers service.
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Assisted customers with returning items and understanding applicable policies.
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
- Reflected team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
- Assisted customers with making payments or completing orders in system.
- Communicated with customers via phone and in person.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Excelled in exceeding daily credit card application goals.
- Mentored junior team members and managed employee relationships.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Refunded money to resolve customers' items complaints.
- Provided top quality control and eliminated downtime to maximize revenue.
- Supported cashier team members to drive growth through our credit card.
Event and Sales Coordinator
Sky Zone Trampoline Park
Colorado Springs, CO
11.2014 - 06.2016
- Everything is the same, I just went back again in 2021.
Server /Hostess
Jose Muldoon's
Colorado Springs, CO
08.2014 - 03.2015
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
Birthday Party Host
Urban Air
Southlake, TX
04.2013 - 07.2014
- Planned and organized party activities based on participant preferences and requests.
- Engaged with children to maintain safety and interest in activities during parties.
- Greeted guests to promote positive, memorable experiences.
- Facilitated and supervised birthday party games, prizes, gifts and cake.
- Explained and demonstrated games and activities to party participants.
- Responded to questions, complaints and conflicts quickly and thoroughly.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Served birthday cake, refreshments and pizza to guests attending the party.
Education
High School Diploma -
Byron Nelson High School
Trophy Club, TX06.2014
Skills
- Customer Service
- Strategic Planning
- Revenue Generation
- Closing Sales
- Event planning and execution
- Party and Event Management
- Sales and promotions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Event and Sales Coordinator
Sky Zone Trampoline Park
01.2021 - 07.2022
Barista
Dutch Bros
03.2018 - 12.2019
Dental Assistant
alliance family dentistry
05.2017 - 02.2018
Customer Experience Coordinator
Marshalls
08.2015 - 05.2017
Event and Sales Coordinator
Sky Zone Trampoline Park
11.2014 - 06.2016
Server /Hostess
Jose Muldoon's
08.2014 - 03.2015
Birthday Party Host
Urban Air
04.2013 - 07.2014
High School Diploma -
Byron Nelson High School
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