Brittany Leon
Gulf Shores,AL
Summary
Customer-focused and safety-minded professional with over 10 years of experience in high-volume hospitality, service leadership, and customer care. Proven ability to remain calm and professional in fast-paced, high-pressure environments while delivering exceptional service to diverse guests. Strong background in conflict resolution, compliance, teamwork, and operational excellence. Fully aligned with the service, safety, and inclusivity standards of United Airlines.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender/Server
Brick and Spoon
Orange Beach, AL
08.2017 - Current
- Deliver exceptional service in fast-paced, high-volume dining environment
- Prepare cocktails, handle cash transactions, and complete opening/closing duties
- Resolve guest concerns professionally to ensure positive experiences
Claims Adjuster
Pilot Catastrophe Services
Mobile, AL
10.2022 - 01.2025
- Evaluated and processed insurance claims for accuracy and policy compliance
- Conducted detailed investigations and documented findings
- Communicated clearly with policyholders to gather information and explain outcomes
- Collaborated with team members to improve workflow efficiency
Server
Gambinos Italian Grill
Fairhope, AL
09.2023 - 01.2024
- Provided attentive service in a fast-paced restaurant environment
- Accurately managed food and beverage orders and payments
- Resolve guest concerns professionally to ensure positive experiences
Shift Supervisor/Barista
Southern Grind Coffee House
Orange Beach, AL
05.2023 - 07.2023
- Supervised daily operations and staff performance
- Improved service speed and customer satisfaction
- Managed inventory and supported operational efficiency
Server
The Admiral Hotel Curio Collection
Mobile, AL
01.2017 - 07.2017
- Delivered high-volume dining service with attention to detail
- Maintained cleanliness, safety, and guest satisfaction standards
Shift Supervisor
Krispy Kreme
Foley, AL
07.2014 - 01.2017
- Supervised daily store operations and staff training
- Ensured compliance with safety, health, and quality standards
- Managed cash handling and opening/closing procedures
Supervisor
Food Giant
Steele, MO
08.2011 - 07.2014
- Supervised store operations and associate training
- Handled cash transactions including Western Union and lottery
- Managed inventory and daily operations
Education
High School Diploma -
Coastal Community College
Gulf Shores, ALSkills
Willing to relocate and work variable schedule
Comfortable standing for long periods and assisting passengers
Customer service & guest relations (10 years)
Safety awareness & compliance
Conflict resolution & de-escalation
Multitasking in high-pressure
Adaptable
Certification
- Valid passport with Pre-TSA approval
- CPR certified
- Valid drivers license
Timeline
Server
Gambinos Italian Grill
09.2023 - 01.2024
Shift Supervisor/Barista
Southern Grind Coffee House
05.2023 - 07.2023
Claims Adjuster
Pilot Catastrophe Services
10.2022 - 01.2025
Bartender/Server
Brick and Spoon
08.2017 - Current
Server
The Admiral Hotel Curio Collection
01.2017 - 07.2017
Shift Supervisor
Krispy Kreme
07.2014 - 01.2017
Supervisor
Food Giant
08.2011 - 07.2014
High School Diploma -
Coastal Community College