Brittany Lepley
Franklin,PA
Summary
Dynamic server with a proven track record in exceptional customer service and guest engagement. Skilled in process improvements and complaint resolution, driving enhanced dining experiences and increased customer satisfaction.
Overview
10
10
years of professional experience
Work History
Server
Trails to Ales Brewery
07.2018 - Current
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, enhancing overall dining experience.
- Trained new servers on menu items, service standards, and POS system usage to maintain high-quality service.
- Implemented process improvements in order tracking, reducing errors and increasing table turnover rates.
- Monitored inventory levels and coordinated with suppliers to maintain stock of essential items for smooth operations.
- Resolved customer complaints promptly, fostering a positive atmosphere and encouraging repeat business.
- Assisted in organizing events and promotions, leading to increased foot traffic and enhanced brand visibility.
Server
Log Cabin
07.2016 - 07.2018
- Mentored junior staff on best practices in hospitality, contributing to team cohesion and service excellence.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Cranberry Jr/Sr HIgh School
Cranberry, PASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
Timeline
Server
Trails to Ales Brewery
07.2018 - Current
Server
Log Cabin
07.2016 - 07.2018
High School Diploma -
Cranberry Jr/Sr HIgh School