Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Leslie

Chicago,IL

Summary

Experienced people person adept at working with individuals from diverse backgrounds. Skilled in interpersonal communication, conflict resolution, and cash handling. Seasoned kitchen leader with over 6 years of experience preparing and serving a variety of foods. Known for motivating employees to surpass customer expectations in fast-paced environments, all while upholding quality standards and cost efficiency. Service-oriented professional with strong multitasking abilities, safety management expertise, and sound decision-making skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Waitress/cashier

The Woodlawn
08.2020 - Current
  • Maintained balanced cash drawer throughout each shift.
  • Operated POS cash register, handling an average of multiple transactions on average daily.
  • Assembled and wrapped items to maintain order accuracy.
  • Greeted all customers and provided prompt and friendly service.
  • Handled routine guest issues and special requests independently .
  • Replenished dining area supplies throughout shifts to keep team members efficient and guests satisfied.
  • Used knowledge of bar operations and extensive wine knowledge to meet customers' beverage desires.
  • Prepared side dishes such as salads and customers' desserts to lighten load on kitchen staff.
  • Delivered food to tables and handled requests for guests to gain expert knowledge of menu items and presentation standards.
  • Greeted guests, collect orders, and coordinated section operations to deliver exceptional dining experiences to each guest.

Shift Leader

Chick-fil-A
10.2021 - 01.2024
  • delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols
  • Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their roles
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.

Cashier

Popeyes
02.2019 - 08.2019
  • Adhered to all cash handling policies and procedures.
  • Processed cash register transactions by inputting product costs and giving back change.
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
  • Greeted all customers and provided prompt and friendly service.

Cashier Manager

Kwik shop
08.2016 - 12.2018
  • Trained and mentored staff members in customer service, cash handling, and company policies.
  • Operated and trained employees on proper and efficient POS system functions.
  • Addressed escalated customer complaints and restored customer satisfaction with timely resolution.
  • Interviewed and trained new employees on how to improve shopping experiences by effectively meeting and greeting customers, providing product information, and responding to customer inquiries and requests.
  • Managed store independently in absence of store manager or assistant manager.

Education

High School Diploma -

Nicholas Senn High School
Chicago, IL
06.2015

Skills

  • Order management
  • POS system operations
  • Staff supervision
  • Multitasking and organization
  • Customer service
  • Food safety
  • Food preparation expertise
  • Knife handling skills
  • Order accuracy
  • Verbal and written communication

Certification

Bassett and food handler

Timeline

Shift Leader

Chick-fil-A
10.2021 - 01.2024

Waitress/cashier

The Woodlawn
08.2020 - Current

Cashier

Popeyes
02.2019 - 08.2019

Cashier Manager

Kwik shop
08.2016 - 12.2018

High School Diploma -

Nicholas Senn High School

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