BRITTANY LESSTON
Hanahan,SC
Summary
Versatile professional with a diverse background in education, healthcare, and customer service. Experienced in supporting classroom instruction, delivering patient care, and providing exceptional client support. Skilled in communication, problem-solving, and documentation, with certifications in BLS, CPR, and nursing assistance. Dedicated individual committed to delivering high-quality service and contributing to the success of organizations in various industries.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Early Childhood Assistant Teacher
Trident Literacy
08.2024 - Current
- Assist lead teachers in delivering lessons and activities designed for young children, ensuring a nurturing and engaging environment
- Support the development of social, emotional, and cognitive skills through structured play and learning activities
- Help maintain a safe, clean, and organized classroom environment while fostering positive relationships with children and parents
Substitute Teacher
Sub Teacher Source
12.2022 - Current
- Deliver classroom instruction in the absence of regular teachers, following provided lesson plans and maintaining class routines
- Facilitate student understanding of lesson material, answer questions, and ensure student engagement
- Manage classroom behavior and maintain a positive learning environment
Healthcare Customer Service Representative
Concentrix
12.2019 - 12.2022
- Company Overview: Remote
- Provided high-level support to customers through inbound calls, answering inquiries, and troubleshooting issues
- Accurately documented client interactions in company databases while maintaining confidentiality
- Verified insurance coverage and eligibility for patients, ensuring compliance with company policies
- Identified and resolved system-wide issues by analyzing patterns and suggesting effective solutions
- Remote
Reservation Agent
IBG - InterContinental Hotel Group
07.2013 - 12.2019
- Managed booking inquiries and supported guests and travel partners throughout the reservation process
- Handled incoming calls, providing information about hotel services, amenities, and promotions to maximize bookings
- Developed rapport with callers through active listening and effective problem-solving, contributing to an enhanced guest experience
Customer Service Representative
NCO
07.2010 - 07.2013
- Assisted internal and external customers with inquiries, updating accounts, and resolving service-related issues
- Managed a consistent flow of customer calls, reducing wait times while addressing concerns promptly
- Provided support with a focus on customer satisfaction and attention to individual needs
Education
GED -
Palmetto Youth Connection
12.2009
Skills
- Customer Service Excellence
- Written & Verbal Communication
- Time Management & Multitasking
- Documentation & Reporting
- Problem-Solving
- Team Collaboration
- Software Proficiency
- Cash Handling
- Safety awareness
- Maintaining safety
Certification
- Driver’s License, 09/12/26
- Nursing Assistant Certification, Lowcountry Medical Training, Charleston, SC, 10/01/24, Trained in patient care, medical procedures, and nursing responsibilities
- CPR Certification
- BLS Certification
Timeline
Early Childhood Assistant Teacher
Trident Literacy
08.2024 - Current
Substitute Teacher
Sub Teacher Source
12.2022 - Current
Healthcare Customer Service Representative
Concentrix
12.2019 - 12.2022
Reservation Agent
IBG - InterContinental Hotel Group
07.2013 - 12.2019
Customer Service Representative
NCO
07.2010 - 07.2013
- Driver’s License, 09/12/26
- Nursing Assistant Certification, Lowcountry Medical Training, Charleston, SC, 10/01/24, Trained in patient care, medical procedures, and nursing responsibilities
- CPR Certification
- BLS Certification
GED -
Palmetto Youth Connection
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