Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Lewis

New York,NY

Summary

Experienced Event Operations and Program Manager considered knowledgeable leader and dedicated problem solver. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with expertise in executing events, campaigns and operations.


Overview

10
10
years of professional experience

Work History

Program Manager

Meta
11.2020 - 08.2023
  • Developed and implemented creative timelines, and daily program operations in order to meet campaign timelines.
  • Scheduled and facilitated meetings between campaign stakeholders to discuss and review deliverables, schedules, and conflicts.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Identified program obstacles and communicated possible impacts to team and stakeholders.
  • Partnered closely with senior leadership and creative team to accumulate and disseminate best practices.
  • Understood, educated, and presented to senior creative and marketing leadership.
  • Worked with creative teams to develop concept designs for campaigns that resonated with target audiences.
  • Created innovative advertising campaigns for Messenger that successfully generated increased brand awareness, and recognition and won over 10 awards.
  • Managed workloads of creative directors, designers, copywriters, art directors, and other team members to optimize productivity and timeliness of campaign completion.
  • Fostered highly communicative, collaborative team culture on visual product projects.
  • Collaborated with marketing and creative teams to maintain brand consistency across campaigns.
  • Implemented best-in-class strategies for promoting campaigns on social media.
  • Coordinated with internal teams and vendors to source materials and equipment needed for production.
  • Analyzed data and metrics to measure success of campaigns and adjust strategies accordingly.
  • Wrote business and creative briefs, inclusive of deliverables to allow best creative to be developed.
  • Preserved branding standards across Meta's products and services.
  • Developed and maintained logistics workflows, procedures, and reports.
  • Developed new processes and tools to define and execute projects.
  • Participated in research and tests, revising creative execution based on results.
  • Coordinated with internal teams to ensure timely delivery of campaign creative.
  • Handled team communications and led meetings, providing clear direction and consistent updates on creative progress.

Event Operations Manager

Meta
01.2017 - 11.2020
  • Maintained event team operations and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Piloted RFID project to determine most impactful sessions, demos, and installations at events.
  • Created bespoke event app with dynamic session surveys and resulting in 50% increase in submission data.
  • Led production for email and web production for company events.
  • Optimized email campaigns to increase open and click-through rates.
  • Improved website visibility through development and implementation of SEO strategies.
  • Coordinated with security to ensure all event badge designations are accounted for.
  • Developed and led team specific onboarding and training of new hires to ensure swift ramp up.
  • Managed administrative logistics of event and experiential production.
  • Developed and managed event brand ambassador training for tentpole events
  • Enure contracts and payments were executed to vendor in timely manner.
  • Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
  • Produced detailed proposals for events to document timelines, suppliers and budgets.

Global Marketing Event Coordinator

Meta
10.2015 - 01.2017
  • Developed processes for event requests, contracts and payment execution to support 500+ global events annually
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events and experiences.
  • Managed all aspects of swag procurement from key attendee swag to booth specific to ensure optimal variety.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.

Community Manager

BeMyApp
01.2015 - 10.2015
  • Led event planning, including associated travel and logistical arrangements for key clients such as Amazon & Intel.
  • Create effective messaging using language, graphics and marketing collateral.
  • Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
  • Worked with clients to establish attendee profile and invite accordingly.
  • Cultivated and managed relationships with key clients, vendors and community partners.
  • Proofed and approved production and printing drafts of promotional materials.
  • Coordinated with internal business divisions, agency partners and local vendors to guarantee on-time, cost-effective delivery of all marketing and event materials.
  • Coordinate domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Spearheaded Business Travel Program, resulting in cohesive travel arrangements and 10% cost savings.
  • Managed office supplies, vendors, organization and upkeep.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.

Corporate Sales and Convention Service Manager

Doubletree By Hilton
01.2014 - 11.2014
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Trained and supervised event staff to complete tasks on time.
  • Developed creative themes for events and created related activities to engage attendees.
  • Created and circulated group resumes and banquet event orders outlining all group details
  • Plans and executes all events, including assistance with menu and wine selection, decor, entertainment, audio visual.
  • Lead weekly BEO Review meetings to communicate any last minute changes and overall review of events.
  • Responsible for revenue production for hotel, and meeting or exceeding planned revenue objectives for occupancy and average daily rate (ADR).
  • Manages all areas of sales according to brand standards to achieve professional rapport within local business community.
  • Produced and executed Newark Chamber of Commerce as hotel Ambassador
  • Creating & executing 4-day youth convention(BBYO) for 300 attendees
  • Sold & produced large events for Wells Fargo, Amazon, State Farm & Target
  • Booked 2-day convention with $100k revenue.

Education

Some College (No Degree) - Political Science

Ohlone College
Fremont, CA

Skills

  • Team Leadership
  • Event Production
  • Logistics Operations and Execution
  • Strategic Direction
  • Program Leadership
  • Guest Relations
  • Contractual Obligations
  • Event Staffing
  • Vendor Relationship Management
  • Event Operations
  • Project Management
  • Operational Planning

Timeline

Program Manager

Meta
11.2020 - 08.2023

Event Operations Manager

Meta
01.2017 - 11.2020

Global Marketing Event Coordinator

Meta
10.2015 - 01.2017

Community Manager

BeMyApp
01.2015 - 10.2015

Corporate Sales and Convention Service Manager

Doubletree By Hilton
01.2014 - 11.2014

Some College (No Degree) - Political Science

Ohlone College

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Brittany Lewis