Brittany Lewis
San Angelo,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Experience Manager
Ulta Beauty
San Angelo, TX
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Cash Office Associate
HomeGoods
05.2023 - 05.2024
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
Co-Manager/Assistant Store Manager
Journeys
05.2023 - 01.2024
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
Closing-Escrow-Exchange Assistant
Wilcox Abstract & Title
09.2020 - 04.2023
- Built closing files based on Title commitments
- Notary Public, Sheridan County Wyoming
- Coordinated 1031 Exchanges
- Collected & Distributed funds for property transfers
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Monitored and ordered supplies and materials to keep office well stocked.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Reviewed and edited documents for accuracy, grammar, and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks.
- Organized resources, records, and personnel to accomplish aggressive targets.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Elevated company reputation through meticulous attention to detail in all aspects of work output.
- Offered technical support and troubleshot issues to enhance office productivity.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
GFDD Operations Coordinator/Only Co Account Coordinator/Project Owner
Only Co.
01.2018 - 02.2020
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks effectively.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Expedited order processing, liaising with suppliers to ensure timely delivery of products.
- Managed inventory levels, reducing waste and optimizing stock turnover rates.
- Provided direction and guidance to internal teams in order to achieve targets.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Oversaw day-to-day operations of large teams across several sites.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Improved employee performance, implementing training programs and conducting regular performance reviews.
- Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
- Scheduled meetings for senior management team and booked conference rooms.
- Reviewed operations reports to understand numbers and trends.
- Evaluated upcoming program plans to forecast expected resource needs.
- Worked with vendors to make purchases and reconcile invoices.
- Spearheaded process improvement initiatives, identifying areas for optimization and implementing changes accordingly.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared annual budgets with controls to prevent overages.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Mediated contracts with outside providers to bolster customer service and reduce costs.
- Reconciled monthly operating budgets and shared information with senior management team.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Collaborated with sales team to identify opportunities for growth and expansion.
- Assisted in talent acquisition efforts such as job postings creation, interviews scheduling or onboarding tasks.
- Negotiated contracts with vendors, securing competitive pricing for goods and services.
- Reduced costs with meticulous budget management and resource allocation.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Tracked company equipment, tools and technology to manage inventory.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Customer Service Lead
Water Products & Solutions
04.2016 - 01.2018
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Sought ways to improve processes and services provided.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
Store Manager
Sheridan College Bookstore/Follett
01.2010 - 04.2016
- Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
- Increased overall store performance by implementing effective sales strategies and staff training programs.
- Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
- Optimized store layouts for increased foot traffic and maximized sales potential.
- Implemented loss prevention measures for minimized shrinkage and increased profitability.
- Collaborated with corporate teams to ensure brand consistency and adherence to company policies across all locations.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
- Reduced employee turnover rates with comprehensive onboarding processes, ongoing training, and supportive management practices.
- Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
- Successfully opened new store locations, coordinating hiring, staff training, merchandising setup, and grand opening events.
- Addressed escalated customer concerns promptly with appropriate resolutions to maintain positive customer experiences.
- Managed budgets, financial reporting, and forecasting for multiple stores, ensuring cost-effective operations and sustained revenue growth.
- Established strong vendor relationships, negotiating favorable terms for product procurement and delivery schedules.
- Coordinated seasonal promotions across the stores while collaborating cross-functionally with marketing teams.
- Enhanced customer satisfaction by monitoring service quality and implementing necessary improvements.
- Ensured compliance with labor laws, health regulations, safety guidelines within each location.
- Oversaw visual merchandising efforts in all stores to create engaging displays that drove sales results.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Associate
Sheridan Stationery
09.2009 - 01.2010
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal and business needs.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Department Manager
Roosters Cafe & Marketplace
2003.05 - 2011.12
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
Education
Associate of Arts - History
Sheridan College
Sheridan05.2008
Skills
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Cross-Functional Teamwork
- Performance Management
- Schedule Preparation
- Performance Evaluations
- Product Management
- Business Development
- Expectation setting
- Decision-Making
- Managing Operations and Efficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Work Preference
Work Type
Full TimeTimeline
Experience Manager
Ulta Beauty
05.2024 - Current
Cash Office Associate
HomeGoods
05.2023 - 05.2024
Co-Manager/Assistant Store Manager
Journeys
05.2023 - 01.2024
Closing-Escrow-Exchange Assistant
Wilcox Abstract & Title
09.2020 - 04.2023
GFDD Operations Coordinator/Only Co Account Coordinator/Project Owner
Only Co.
01.2018 - 02.2020
Customer Service Lead
Water Products & Solutions
04.2016 - 01.2018
Store Manager
Sheridan College Bookstore/Follett
01.2010 - 04.2016
Associate
Sheridan Stationery
09.2009 - 01.2010
Department Manager
Roosters Cafe & Marketplace
2003.05 - 2011.12
Associate of Arts - History
Sheridan College
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