Brittany Linden
San Antonio,USA
Summary
Hospitality professional with nearly 20 years of experience in leadership, service operations, and client-facing sales roles. Proven ability to lead front-of-house teams, drive food and beverage sales, and deliver exceptional guest experiences in both upscale dining and high-volume settings. Skilled in staff training, scheduling, administrative coordination, and personalized service that builds customer loyalty. Currently completing a degree in psychology to deepen expertise in team dynamics, communication, and leadership, supporting continued success in management, sales, and operational strategy across the hospitality industry.
Overview
14
14
years of professional experience
Work History
Server
Perry’s Steakhouse and Grille
01.2025 - Current
- Demonstrate operational awareness though precise timing and coordination across front and back of house
- Optimize table turnover and pacing without compromising service quality
- Monitor section flow and collaborate with peers to sustain peak efficiency during high-volume shifts
- Leverage menu knowledge and sales techniques to increase revenue per guest
- Support leadership in maintaining dining room readiness, adherence to service standards, and brand consistency
- Uphold exceptional service by balancing multitasking, urgency, and attention to guest experience
Assistant Manager
The Hayden Diner
San Antonio, TX
01.2024 - 01.2025
- Oversaw daily front-of-house operations, including floor management, shift leadership, and service flow
- Assisted General Manager in hiring, onboarding, and supervising FOH staff
- Scheduled labor, tracked attendance, and ensured coverage for peak and off-peak hours
- Resolved guest concerns with professionalism and urgency, ensuring a high standard of hospitality
- Collaborated with the kitchen to ensure consistent food quality and timely service
- Maintained cleanliness, safety, and compliance with local health regulations
- Monitored inventory levels, placed supply orders, and reduced waste to optimize costs
- Supported staff development through on-the-floor coaching and performance feedback
Bartender
Flemings Prime Steakhouse and Wine Bar
01.2021 - 01.2023
- Crafted classic and specialty cocktails with precision in a high-end, fast-paced environment
- Delivered elevated guest experiences though personalized beverage recommendations and attentive service
- Maintained expert knowledge of wine lists, spirits, and pairings to support both bar and dining room guests
- Supported bar inventory control through daily par counts, stock rotation, and waste minimization
- Collaborated with servers and kitchen staff to ensure seamless service during peak dining hours
- Trained new bar staff on cocktail preparation, service protocols, and cleanliness standards
- Promoted responsible alcohol service in accordance with company policy and TABC regulations
Chief Executive/Proprietor/Operator
Itty Bitty Dusting Committee (Professional Cleaning Service)
01.2016 - 01.2022
- Founded and operated a residential and commercial cleaning business offering personalized, high-quality service
- Managed all administrative functions including scheduling, budgeting, invoicing, payroll, marketing, and client relations
- Recruited, trained, and supervised a small team; delegated assignments and ensured consistent performance standards
- Provided specialty services including deep cleaning, organization, seasonal projects, and custom requests
- Delivered premium hospitality support such as butler-style service, cocktail and tray pass service for private events
- Offered trusted pet care and house sitting, maintaining client routines and home integrity during extended absences
- Built lasting client relationships through professionalism, reliability, and service tailored to individual needs
- Grew the business through referrals, and a reputation for exceptional care and attention to detail
Banquet Bartender and Server
JW Marriott Hill Country Resort and Spa
01.2012 - 01.2014
- Provided cocktail and banquet service for high-end weddings, galas, and corporate events in a luxury resort setting
- Executed full bar setup and breakdown, including inventory management, cash handling, and event-specific customization
- Maintained high standards of cleanliness, presentation, and safety in accordance with resort and health code requirements
- Collaborated closely with banquet captains, culinary staff, and event planners to ensure seamless service execution
- Adapted quickly to changing timelines and guest needs, supporting smooth flow of large scale events
Education
Bachelor of Science - Psychology
University of Texas
San Antonio, TX08.2025
Some College (No Degree) - Psychology and Nutrition
Alamo Colleges
San Antonio, TXSome College (No Degree) - Psychology and Nutrition
Texas State University
San Marcos, TXSkills
- Professional entrepreneurship
- Leadership and communication
- Training and development
- Accounts receivable management
- Accounts payable management
- Sales strategy
- Food and beverage preparation
- Microsoft Office Suite
- QuickBooks expertise
- Point-of-sale systems
- Google Workspace proficiency
- Statistical analysis with SPSS
- Social media marketing
Professional Interests
- Workplace Wellness & Mental Health Advocacy
- Corporate Training & Professional Development
- Employee Retention & Talent Acquisition Strategy
- Organizational Psychology & Team Dynamics
- Leadership Coaching & Communication
- Workplace Diversity & Human-Centered Culture
Activities
- Reading Nonfiction (Psychology, Business, or Memoirs)
- Culinary Arts & Food Presentation
- Public Speaking or Networking Events
- Mindfulness & Meditation
- Yoga & Strength Training
References
References available upon request.
Timeline
Server
Perry’s Steakhouse and Grille
01.2025 - Current
Assistant Manager
The Hayden Diner
01.2024 - 01.2025
Bartender
Flemings Prime Steakhouse and Wine Bar
01.2021 - 01.2023
Chief Executive/Proprietor/Operator
Itty Bitty Dusting Committee (Professional Cleaning Service)
01.2016 - 01.2022
Banquet Bartender and Server
JW Marriott Hill Country Resort and Spa
01.2012 - 01.2014
Bachelor of Science - Psychology
University of Texas
Some College (No Degree) - Psychology and Nutrition
Alamo Colleges
Some College (No Degree) - Psychology and Nutrition
Texas State University
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