Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Linkiewicz

Brittany Linkiewicz

Calumet City,IL

Summary

Dynamic and detail-oriented professional with a proven track record at Merieux NutriSciences, excelling in client service.

Proven ability to exceed targets and drive success in fast-paced environments.

Combines strategic thinking with hands-on experience to deliver impactful solutions.

Proficient in LIMS and CRM systems.

Proactive and goal oriented, known for reliability and adaptability, with swift capacity to learn and apply new skills.

Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

18
18
years of professional experience

Work History

Premier Customer Care Lead

Merieux NutriSciences / Silliker Inc.
09.2018 - 08.2025
  • Self-motivated, organized and detail-oriented with a strong sense of personal responsibility and work ethic.
  • Worked effectively in fast-paced environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations, as well as new technology and software
  • Efficient in LIMS (Laboratory Information Management System) via LabWare, JDE (JD Edwards), CRM (Customer Relationship Management) via Oracle and Salesforce,
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members, Labs and clients
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Knowledgeable in a wide range of testing needs to assist clients accordingly; Chemistry, Microbiology, Nutritional, Retail, and Dietary Supplements.
  • Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors. Assisting all invoice related issues.

Sample Receiving Technician

Merieux NutriSciences/ Silliker Inc.
09.2014 - 09.2018
  • Streamlined workflow processes to enhance efficiency in the receiving department.
  • Assisted in resolving shipment discrepancies through effective communication with Clients and the labs, escalating issues when necessary.
  • Expedited processing of Fed Ex, UPS and Courier deliveries by promptly sorting, unpacking, and verifying Client Products vs the Sample Analysis Request Form received.
  • Trained new team members on receiving procedures and safety protocols
  • Sorted and delivered shipments to different work areas and staff depending on the product received: Chemistry Testing, Microbiology Testing, Nutritional Services, separating raw products vs finished products.
  • Supported logging samples in LIMS (Laboratory Information Management System) via LabWare and appropriately tagging products for the lab based off client request form.

Server Shift Leader

Bob Evans Restaurant
01.2012 - 07.2014
  • Trained and mentored new servers on menu knowledge and customer service standards.
  • Implemented process improvements to enhance workflow efficiency and reduce wait times.
  • Monitored inventory levels and placed orders to ensure adequate stock availability.
  • Collaborated with kitchen staff to streamline communication and expedite food service.
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server/Bartender

Hooters
03.2007 - 08.2011
  • Delivered exceptional customer service in fast-paced dining environment.
  • Trained and mentored new staff on service protocols and menu knowledge.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining area for optimal guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

No Degree - Nursing Education

Community College of Allegheny County
Pittsburgh, PA
05-2014

Skills

  • Positive mindset
  • Cross-functional teamwork
  • Commitment to service quality
  • Effective time management and problem resolution
  • Strong focus on accuracy
  • Versatile in dynamic environments
  • Diligent and trustworthy
  • Proficient in handling multiple tasks
  • Effective troubleshooting skills
  • Proficient in organization techniques

Timeline

Premier Customer Care Lead

Merieux NutriSciences / Silliker Inc.
09.2018 - 08.2025

Sample Receiving Technician

Merieux NutriSciences/ Silliker Inc.
09.2014 - 09.2018

Server Shift Leader

Bob Evans Restaurant
01.2012 - 07.2014

Server/Bartender

Hooters
03.2007 - 08.2011

No Degree - Nursing Education

Community College of Allegheny County

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Brittany Linkiewicz