Summary
Overview
Work History
Education
Skills
References
Timeline
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Brittany Lipari

Walhalla,SC

Summary

Dynamic and results-driven professional with over a decade of experience in administrative leadership, operations management, and customer-focused service, seeking to contribute as an Apparel Customer Service Manager. Skilled in supervising and mentoring teams, streamlining processes, and ensuring accuracy in financial and operational systems, I bring a strong background in organizational efficiency and personnel management, strengthened by my service in the South Carolina Army National Guard. Adept at managing high-volume accounts, coordinating cross-departmental initiatives, and delivering exceptional service under pressure, I am committed to fostering customer satisfaction while enhancing operational performance in a fast-paced apparel wholesale environment.

Overview

11
11
years of professional experience

Work History

Team Leader

South Carolina Army National Guard
10.2022 - Current
  • Operated and maintained Air Defense Battle Management Systems (ADBMS) and associated command and control equipment while serving in an active combat zone
  • Managed real-time airspace surveillance and track identification using radar and sensor platforms to detect, classify, and engage aerial threats
  • Coordinated and integrated air defense operations with joint and allied forces, ensuring synchronized defense coverage
  • Conducted system diagnostics and preventative maintenance on tactical data systems and communications equipment - increasing equipment up time from 90% to 98%
  • Provided mission-critical data to command elements, enabling rapid decision-making in time-sensitive operational scenarios
  • Supervised and trained 5 junior personnel in ADBMS operations, tactical communications, and electronic warfare procedures
  • Utilized Tactical Data Links and Integrated Air and Missile Defense interfaces for joint-force situational awareness
  • Analyzed threat patterns and assisted in the development of defensive strategies to counter evolving aerial threats including UAVs, cruise missiles, and rotary/fixed-wing aircraft
  • Directly supported the defense of U.S. bases during the 12-day conflict between Israel and Iran, contributing to over 15 successful engagements of unmanned aerial systems
  • Organized and led weekly base-wide morale event, 'Waffle Wednesday,' consistently serving over 100 waffles to soldiers, fostering unit cohesion and boosting morale

Administrative Assistant

Whetstone Academy
09.2022 - 08.2024
  • Provided high-level administrative support to the Chief Financial Officer (CFO) and Chief of Human Resources, ensuring efficient office operations and seamless coordination of financial accounts, student accounts, and staff accounts
  • Oversaw more than 15 student accounts and 12 business accounts, processing payments, reconciling balances, and maintaining accurate records to ensure financial integrity
  • Managed confidential financial and personnel records with discretion and accuracy, supporting compliance with institutional policies and regulatory requirements
  • Coordinated recruitment and onboarding processes alongside the HR department, streamlining candidate communications, interview scheduling, and new-hire documentation
  • Assisted the CFO in financial tracking and reporting by maintaining spreadsheets, processing invoices, and reconciling expense accounts, contributing to accurate budget oversight
  • Acted as a primary point of contact for parent inquiries, delivering prompt and professional support that improved internal communication and client satisfaction

Marketing Director

NES Commercial Division
11.2016 - 08.2022
  • Initiated and led the transition of company website and SEO management in-house, resulting in improved control over digital assets and a $12,000 annual reduction in marketing expenses
  • Increased referral leads by 30.7% and increased Google leads by 62.4% from 2020 to 2021 while maintaining a 6.93%marketing budget
  • Executed strategic marketing communications initiatives supporting NES CD’s vision across key markets, corporate campaigns, joint ventures, and strategic partnerships
  • Managed tradeshow execution and high-profile client communications for key corporate events, ensuring alignment with strategic goals and brand messaging
  • Created and maintained a wide range of corporate marketing materials, including presentations, infographics, website content, videos, brochures, fact sheets, and collateral to support brand consistency and strategic messaging
  • Built and maintained trusted relationships across internal teams—Corporate Communications, Marketing, HR, Legal, IT - as well as with external stakeholders including local realtors, business owners, and regional business associations to support strategic initiatives and community engagement
  • Supported management and strategy of the customer sales funnel, overseeing lead inquiries and optimizing performance across platforms including HomeAdvisor, Facebook, Angie’s List and Home Service Club
  • Researched and led the transition from a Word-based system to ServiceM8 CRM, streamlining customer documentation and scheduling processes, and significantly improving operational efficiency
  • Assisted in overall business management and operation including performing services and fielding customer service inquiries

Front of House Manager

The Spotted Pig
07.2014 - 11.2016
  • Led front-of-house operations in a high-volume restaurant serving 200+ guests daily, consistently achieving 95%+ customer satisfaction
  • Trained and supervised a team of 10+ hosts, servers, and bartenders, fostering a culture of hospitality and professionalism
  • Recruited, hired, and onboarded new FOH team members, reducing turnover through improved training and engagement practices
  • Conducted weekly staff meetings and monthly training sessions to ensure consistent service standards and communication
  • Initiated and oversaw the implementation of POS system as an upgrade from paper ticket orders leading to increased efficiency for table turn-over and overall sale increase
  • Partnered with BOH leadership to enhance order accuracy and food delivery times, improving table turn rates and catering functions
  • Analyzed daily sales reports to identify trends and make data-driven adjustments to staffing and floor layout
  • Resolved guest concerns quickly and tactfully, reducing negative reviews and boosting repeat customer visits
  • Collaborated with marketing to execute local promotions and social media campaigns, increasing foot traffic during off-peak hours

Education

Bachelor of Arts - Psychology

Montclair State University
Montclair, NJ
01-2012

Skills

  • Financial management
  • Data management
  • Critical thinking
  • Complex Problem-solving
  • Bookkeeping
  • Conflict mediation

References

References available upon request.

Timeline

Team Leader

South Carolina Army National Guard
10.2022 - Current

Administrative Assistant

Whetstone Academy
09.2022 - 08.2024

Marketing Director

NES Commercial Division
11.2016 - 08.2022

Front of House Manager

The Spotted Pig
07.2014 - 11.2016

Bachelor of Arts - Psychology

Montclair State University

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