Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Lohr

Oneida

Summary

Accomplished Shift Manager at Arby's with a proven track record in enhancing customer satisfaction and streamlining operations. Excelled in decision-making and customer service, significantly contributing to team performance and quality compliance. Skilled in POS system operation and effective communication, ensuring operational excellence and financial accuracy.

Diligent head cook with background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Shift Manager

Arby's
05.2018 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Contributed to inventory management by monitoring stock levels.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Head Cook

Oneida Area Daycare Center
02.2023 - 07.2024
  • Placed orders to restock items before supplies ran out.
  • Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Developed new menu items for increased customer satisfaction and repeat business.
  • Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
  • Developed waste reduction program that minimized food spoilage and cut down on unnecessary expenses.

Food Service Helper

Oneida Healthcare Center
03.2009 - 11.2013
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared food orders to support waitstaff and other team members.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Managed cash transactions accurately while processing payments at the register, ensuring proper revenue accounting.
  • Reduced wait times for customers by quickly processing orders, payments, and issuing change as needed.
  • Streamlined cafe operations for improved efficiency with accurate cash handling and end-of-shift reconciliation.
  • Provided excellent customer service resulting in repeat business through attentiveness to individual preferences and special requests.
  • Built rapport with customers through genuine conversations offering personalized recommendations based on their preferences ultimately fostering brand loyalty over time.
  • Displayed attention-to-detail verifying prices and quantities calculating discounts validating coupons and applying relevant charges correctly during each transaction.

Collections Tech II

American Red Cross
01.2006 - 04.2008
  • Organized daily work based on collection priority.
  • Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
  • Ensured proper specimen collection by adhering to strict protocols and guidelines for various tests and sample types.
  • Fostered positive relationships with clients, generating repeat business through excellent customer service.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Exhibited strong organizational skills in scheduling appointments, preparing equipment, and tracking supplies inventory for mobile phlebotomy operations.
  • Promoted a safe working environment by consistently practicing proper infection control techniques and maintaining clean work areas.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.

Education

High School Diploma -

Oneida High School
Oneida, NY
06-2011

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Workplace safety
  • Punctual and reliable
  • Hiring and recruiting
  • Computer skills
  • POS system operation
  • Clear and effective communication

Timeline

Head Cook

Oneida Area Daycare Center
02.2023 - 07.2024

Shift Manager

Arby's
05.2018 - Current

Food Service Helper

Oneida Healthcare Center
03.2009 - 11.2013

Collections Tech II

American Red Cross
01.2006 - 04.2008

High School Diploma -

Oneida High School

Similar Profiles

CREATE PROFILE
Brittany Lohr