Brittany Long
San Francisco,CA
Summary
Dynamic and resourceful professional with a strong work ethic, experienced as a Personal Assistant at Paradise Landscaping. Proven ability in customer service and cash handling, consistently enhancing customer satisfaction. Adept at multitasking and organization, with a commitment to quality and service, ensuring smooth operations and positive shopping experiences.
Overview
9
9
years of professional experience
Work History
Personal Assistant
Paradise Landscaping
Sacramento, CA
07.2017 - 10.2021
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring proper handling of funds throughout shifts.
- Assisted in training new cashiers on operational procedures and best practices for efficiency.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored inventory levels at checkout, alerting management of low stock items as needed.
- Implemented organization strategies for merchandise displays near checkout area to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to a positive shopping environment by maintaining cleanliness and orderliness at checkout stations.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Associate
Big City Painting
Sacramento, CA
06.2013 - 08.2017
- Assisted customers in selecting paint products based on project requirements and preferences.
- Maintained organized displays, ensuring easy access to inventory and enhancing customer experience.
- Provided support in processing sales transactions, accurately handling cash and credit payments.
- Collaborated with team members to streamline restocking procedures, improving efficiency in inventory management.
- Demonstrated product knowledge by explaining features and benefits of various painting supplies to customers.
- Trained new associates on point-of-sale systems and customer service protocols for optimal performance.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction and repeat business opportunities.
- Participated in promotional events, increasing store visibility and attracting new clientele through targeted outreach efforts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Waitress
Denny's Restaurants Franchise Association
06.2013 - 08.2016
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed multiple tables efficiently while ensuring timely order delivery to enhance dining experience.
- Collaborated with kitchen staff to ensure accurate food preparation and adherence to safety standards.
- Maintained cleanliness and organization of dining area, contributing to positive ambiance for guests.
- Executed cash handling procedures accurately, ensuring proper transaction processing and accountability.
- Assisted in training new staff members on restaurant protocols and best practices for service excellence.
- Adapted to fast-paced environment, demonstrating flexibility during peak hours and busy shifts.
- Contributed to team efforts by supporting colleagues during high-volume periods, fostering a cooperative atmosphere.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Cashier
Staples
Sacramento, CA
06.2012 - 08.2013
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring proper handling of funds throughout shifts.
- Assisted in training new cashiers on operational procedures and best practices for efficiency.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored inventory levels at checkout, alerting management of low stock items as needed.
- Implemented organization strategies for merchandise displays near checkout area to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to a positive shopping environment by maintaining cleanliness and orderliness at checkout stations.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
General Studies
American River College
Sacramento, CAHigh School Diploma -
Lincoln Charter School
Lincoln, CA07.2013
Skills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
- Strong communication skills
- Creative thinking capacity
- Strong problem solver
- Attention to detail
- Time management expertise
- Detail-oriented mindset
- Dedicated team player
- Appointment scheduling
- Exceptional organization
- Valid Driver's license
- Commitment to quality and service
- Errands
- Administrative support
- Professional and mature
- Advanced interpersonal skills
- Schedule management
- Complex Problem-solving
- Efficient note-taking
- Resourceful
Timeline
Personal Assistant
Paradise Landscaping
07.2017 - 10.2021
Sales Associate
Big City Painting
06.2013 - 08.2017
Waitress
Denny's Restaurants Franchise Association
06.2013 - 08.2016
Cashier
Staples
06.2012 - 08.2013
General Studies
American River College
High School Diploma -
Lincoln Charter School