Hi, I’m
Brittany Longstreth
Lake Worth,FL
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
years of professional experience
1
Certification
Work History
Rivers Casino
F & B Supervisor
07.2023 - 07.2024
Job overview
- Responsible for 6 restaurants/outlets within the entire casino.
- I oversaw front of house staff (FOH); Flipt, Taco Saurte and Coffee Spot were quick service revenue (QSR). Ten Lounge is an exclusive members only outlet. This restaurant was opened at a new location with a bigger staff and space. New systems were also set in place to implement new customer service protocols resulting in a increasing guest satisfaction.
- RC Supply Co. was opened in a brand new location with a staff over 70 staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
Rivers Casino
Beverage Server
01.2023 - 08.2023
Job overview
- Successfully upsold premium beverage options, increasing overall sales revenues.
- Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Stayed current on industry trends and emerging products, continuously enhancing beverage knowledge and expertise.
- Checked guests' identification before serving alcoholic beverages.
Dolce Restaurant & Wine Bar
Bartender/Server/ Dual Rate Manager
08.2022 - 07.2023
Job overview
- Responsible for bar inventory, ordering supplies, and restocking items such as alcohol, mixers, garnishes, and glassware
- Responsible for managing (FOH) and (BOH) at a dual rate when needed
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Barstool at River North
Server/VIP Host
12.2021 - 08.2022
Job overview
- Responsible for reservations for clientele, serving, and assisted in employee scheduling
- Responsible for addressing issues and concerns in coordination with management and servers
- Maintained discretion and confidentiality at all times, ensuring the privacy of VIP guests and their personal information.
- Cultivated warm relationships with regular customers.
- Assisted in planning exclusive private parties/functions held at the venue by closely working with event coordinators and other key staff members.
- Answered phone calls to take orders, give information and document reservations.
Total Medical and Dental Centers
Dental and Medical Manager
01.2011 - 01.2013
Job overview
- Tasked with supervisory responsibilities of 32 employees to include pay roll, billing coordination, inventory, and customer service.
- Responsible for the recruitment, hiring, and training of dental and medical staff.
- Developed and implemented standard operating procedures (SOPs) to optimize clinic operations, including appointment scheduling, patient intake, and record keeping.
- Monitored and maintained the clinic’s equipment, ensuring it is in good working order and arranging for repairs or replacements as necessary.
- Reduced hospital readmissions by closely monitoring patients'' health and coordinating post-discharge follow-up care.
- Collaborated with clinical teams to design effective treatment plans, ensuring optimal outcomes for patients.
- Improved patient care quality by implementing comprehensive medical management strategies and protocols.
- Managed and maintained electronic medical records (EMR) systems to ensure the accuracy and confidentiality of patient records.
Ellis, Ged & Bodden P.A.
Paralegal Assistant
01.2008 - 01.2010
Job overview
- Responsible for gathering and inputting medical information into demand letters for personal injury protection (PIP) and bodily injury (BI) lawsuits.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Improved accuracy in document management through meticulous proofreading and editing of legal documents.
- Facilitated effective communication between parties by scheduling meetings, depositions, mediation sessions, and court appearances.
- Prepared legal briefs, motions, and pleadings.
Education
Lynn University, Boca Raton, FL
Business Management Emphasis
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Team Leadership
- Complex Problem-Solving
- Operations Management
- Staff Development
Volunteer Experience
- Family Readiness Group (FRG) Leader, Fort Sheridan, Fort Sheridan, IL, 2020 - 2022, Assisted the Commander in the distribution of information to spouses of psychological operators in the Army Reserve Component. Provided information and training on topics such as deployment preparation, financial literacy, and mental health awareness. Promoted a culture of resilience and wellness to enhance the overall well-being of military families. Served as a liaison between the families and the unit commander, conveying family concerns and feedback while respecting confidentiality.
- Family Readiness Group (FRG) Leader, Fort Riley, Fort Riley, KS, 2015 - 2018, Assisted the Commander in the distribution of information to spouses of deployed soldiers. Provided critical support and resources after a critical incident involving serious incident reports of service members overseas.
- Mental Health Court Volunteer, 17th Judicial Circuit, Ft. Lauderdale, FL, 2013 - 2015, Liaised between individuals with mental health issues their families, and the court system, helping to ensure that the individual needs and rights were respected.
Certification
- ServeSafe Food Protection Manager Certification Examination - [EXP 2029]
- ServeSafe Allergens Certificate of Achievement - [EXP 2029]
Timeline
F & B Supervisor
Rivers Casino
07.2023 - 07.2024
Beverage Server
Rivers Casino
01.2023 - 08.2023
Bartender/Server/ Dual Rate Manager
Dolce Restaurant & Wine Bar
08.2022 - 07.2023
Server/VIP Host
Barstool at River North
12.2021 - 08.2022
Dental and Medical Manager
Total Medical and Dental Centers
01.2011 - 01.2013
Paralegal Assistant
Ellis, Ged & Bodden P.A.
01.2008 - 01.2010
Lynn University
Business Management Emphasis
- ServeSafe Food Protection Manager Certification Examination - [EXP 2029]
- ServeSafe Allergens Certificate of Achievement - [EXP 2029]
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