Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
background-images

Brittany Lopez

Laredo,TX

Summary

Dynamic sales professional with a proven track record at 19 Management, excelling in customer service and relationship building. Achieved top performer status by implementing strategic sales plans and enhancing client satisfaction. Skilled in upselling and cross-selling, focusing on compassionate communication and understanding client needs.

Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.

Motivated solid foundation in sales, adept at building strong client relationships and driving revenue growth. Proven track record of meeting sales targets and contributing to team success. Demonstrates effective communication and negotiation skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Representative

19 Management
03.2025 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.

Healthcare Customer Service Representative

Convergys
03.2020 - 02.2022
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Media Assistant and Sales Representative

Aguero Funeral Homes
01.2018 - 04.2020
  • Efficiently managed multiple tasks simultaneously, ensuring timely completion of project deadlines.
  • Monitored industry trends and competitor activities to maintain a comprehensive understanding of the media landscape.
  • Facilitated smooth communication between internal departments during planning stages of new projects.
  • Improved team efficiency by streamlining internal communication processes.
  • Supported media planners in executing successful advertising campaigns across multiple platforms.
  • Maintained well-organized records of all media purchases, contracts, and invoices for easy reference and tracking purposes.
  • Delivered exceptional client service by promptly addressing inquiries and resolving concerns related to media campaigns.
  • Developed strong relationships with vendors to secure competitive rates on ad placements and promotional materials.
  • Assisted Media Planners with adjusting marketing strategies proactively based on real-time data insights.
  • Contributed to the creation of compelling multimedia presentations showcasing campaign results and key insights for clients'' review meetings.
  • Performed regular analysis of campaign performance data, identifying areas for improvement and optimization.
  • Proactively identified potential challenges within projects and devised effective solutions to mitigate risks.
  • Engaged in photography, graphic design and video content creation.

Education

No Degree - Social Media Marketing

Independence University
Salt Lake City, UT
08-2023

High School Diploma -

Lyndon B Johnson High School
Laredo, TX
06-2016

Skills

  • Customer service
  • Interpersonal communication skills
  • Relationship building
  • Goal oriented
  • Building client relationships
  • Relationship selling
  • Client relationship management
  • Guest interaction
  • Chapel organization
  • Grief support
  • Compassionate communication
  • Ceremony arrangement
  • Funeral planning
  • Cultural sensitivity
  • Empathetic
  • Sales and marketing

Certification

  • CPSP - Certified Professional Sales Person

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Representative

19 Management
03.2025 - Current

Healthcare Customer Service Representative

Convergys
03.2020 - 02.2022

Media Assistant and Sales Representative

Aguero Funeral Homes
01.2018 - 04.2020

No Degree - Social Media Marketing

Independence University

High School Diploma -

Lyndon B Johnson High School

Similar Profiles

CREATE PROFILE
Brittany Lopez