Brittany Lowery
Decatur,IL
Summary
Driven Quality Control Manager with a proven track record at The Micar Company, enhancing product quality and customer satisfaction through effective problem-solving and strong teamwork. Expert in quality management systems and auditing techniques, achieving significant improvements in production processes. Skilled in fostering supplier relationships and implementing data-driven decisions for operational excellence. Detail-oriented Quality Control Manager with 5 years of experience detecting product defects prior to delivery. Skilled in preparing comprehensive quality control reports, including origins of defects and shift production. Committed to efficiently inspecting all products for safety and quality issues to enhance customer experience. Proficient in paired with first-rate organizational and time management abilities. Detail-oriented Quality Control Manager with 5 years of experience detecting product defects prior to delivery. Skilled in preparing comprehensive quality control reports, including origins of defects and shift production. Committed to efficiently inspecting all products for safety and quality issues to enhance customer experience. Proficient in [Software] paired with first-rate organizational and time management abilities. Detail-oriented Quality Control Manager with [Number] years of experience detecting product defects prior to delivery. Skilled in preparing comprehensive quality control reports, including origins of defects and shift production. Committed to efficiently inspecting all products for safety and quality issues to enhance customer experience. Proficient in paired with first-rate organizational and time management abilities.
Overview
7
7
years of professional experience
Work History
Quality Control Manager
The Micar Company
10.2019 - Current
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Conducted regular audits of production facilities, ensuring compliance with industry standards and regulations.
- Implemented data-driven decision-making strategies, enabling more accurate identification of trends and areas for improvement.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Managed supplier relationships to ensure high-quality raw materials were consistently used in production processes.
Server
Texas Roadhouse Restaurant
07.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
West Green Hight School
Greeneville, TNSkills
- Preventive Actions
- Customer Satisfaction
- Quality processes
- Operational Excellence
- Quality Metrics
- Documentation Control
- Quality Management Systems
- Auditing Techniques
- Product Inspection
- Quality Control
- Corrective Actions
- Regulatory knowledge
- ISO Standards
- Budget Preparation
- Supplier Evaluation
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Effective Multitasking
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Quality control tests
- Team building
- Defect Identification
- Task Prioritization
- Self Motivation
- Employee Training
- Goal Setting
- Professionalism
- Interpersonal Communication
- Data Collection
- Product Inspections
- Time management abilities
- Written Communication
- Test Result Interpretation
- Process Documentation
- Performance monitoring
- Report Writing
- Problem-solving aptitude
- Raw Material Inspection
- Product Sampling
- Manufacturing Processes
- Deadline Adherence
- Field Sampling
- Product Development
- Invoice Verification
Timeline
Quality Control Manager
The Micar Company
10.2019 - Current
Server
Texas Roadhouse Restaurant
07.2017 - Current
West Green Hight School
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