Brittany Lowry
Dallas,Texas
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Also working on a masters degree in clinical psychology with a passion and dedication to help others who are struggling with different mental health disorders.
Overview
5
5
years of professional experience
Work History
Guest Experience Specialist
Harwood International
05.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Assisted guests with variety of services and local attraction information.
Maitre D'
Dolce Riveria
06.2022 - 05.2023
- Responsible for assigning seating, accordingly, making sure reservation flow is consistent and running the boards for the evening
- Demonstrated genuine hospitality and service by welcoming and seating guests in a timely manner in a fine dining atmosphere
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Responsible for front-of-house operations such as: making reservations, meeting guests' requests and building rapport, diffusing tense situations, and assigning tables
Maitre D/Lead Hostess
Park House Dallas
06.2021 - 05.2022
- Progression of status from front desk agent to lead host to full-time Maitre d in 6 months
- Responsible for front-of-house operations such as: making reservations, meeting guests' requests and building rapport, diffusing tense situations, and assigning tables
- Observant to Guests' needs throughout dining experience to ensure they receive high quality service
- Provided customer service excellence in a fine dining atmosphere
- Extensive experience with OpenTable training and utilization of software use such as seven rooms
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Social Media Coordinator
Endicott Public Relations
01.2019 - 04.2020
- Developed media lists for client exposure and communicated with media to ensure client coverage
- Wrote and executed social media content calendars, conducted photoshoots, and scheduled content each month for six clients
- Handled community management on social platforms for clients including Stephan Pyles Flora Street Cafe, Stampede66, and Mona Fresh Italian Kitchens
- Brainstormed and implemented public relations and social media plans
- Wrote press releases, pitches, professional bios, and blogs
- Pitched and secured earned media opportunities for clients including Stephan Pyles and Cirque du Soleil
- Coordinated influencer campaigns and dines at various restaurant clients
- Conducted research to aid in the execution of client events including grand openings, VIP events, and influencer events.
Education
Bachelor of Media and Communications -
Texas Tech University
Master of Science - Clinical Psychology
Pepperdine University
Malibu, CA12.2024
Skills
- Positive Reinforcement Strategies
- Mental Health Wellness
- Public Relations
- Guest Experience Management
Resume
B L. L, 931.248.1001, 8213 Meadow Road, Dallas, Texas, 75231, Bachelor of Media and Communications, Texas Tech University, Lubbock, TX, 2014-2018, Endicott Public Relations, Dallas, TX, Social Media Coordinator, January 2019- April 2020, Developed media lists for client exposure and communicated with media to ensure client coverage, Managed print, online and social media communications designed to promote agency brand, image, and values, Wrote and executed social media content calendars, conducted photoshoots, and scheduled content each month for six clients, Handled community management on social platforms for clients including Stephan Pyles Flora Street Cafe, Stampede66, and Mona Fresh Italian Kitchens, Brainstormed and implemented public relations and social media plans, Wrote press releases, pitches, professional bios, and blogs, Pitched and secured earned media opportunities for clients including Stephan Pyles and Cirque du Soleil, Coordinated influencer campaigns and dines at various restaurant clients, Created company newsletter to send to current and prospective clients, Conducted research to aid in the execution of client events including grand openings, VIP events, and influencer events, Bread and Butter Public Relations, Dallas, TX, Digital Media Intern, May 2018- August 2018, Manages social media planning for execution of marketing strategies and community management, Creates and schedules weekly content for clients' professional social media accounts, Compiles lists of social media influencers for client events, Creation and implementation of advertising campaigns, Park House Dallas, Dallas, TX, Maitre D/Lead Hostess, June 2021-May 2022, Progression of status from front desk agent to lead host to full-time Maitre d in 6 months, Demonstrated genuine hospitality and service by welcoming and seating guests in a timely manner, Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate, Responsible for front-of-house operations such as: making reservations, meeting guests' requests and building rapport, diffusing tense situations, and assigning tables, Observant to Guests' needs throughout dining experience to ensure they receive high quality service, Provided customer service excellence in a fine dining atmosphere, Extensive experience with OpenTable training and utilization of software use such as seven rooms, Liaise between the kitchen staff, management and floor staff, Directed and delegated tasks to team members in order to ensure that guests have a high-quality fine dining experience, Dolce Riveria, Dallas, TX, Maitre D', June 2022-Present, Responsible for assigning seating, accordingly, making sure reservation flow is consistent and running the boards for the evening, Demonstrated genuine hospitality and service by welcoming and seating guests in a timely manner in a fine dining atmosphere, Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate, Responsible for front-of-house operations such as: making reservations, meeting guests' requests and building rapport, diffusing tense situations, and assigning tables, Extensive experience with Seven Rooms and OpenTable Platforms for reservations, Provided customer service excellence and genuine hospitality in a fine dining atmosphere, Oversee and pro-actively deal with guest queries and complaints, Liaise between the kitchen staff, management and floor staff, Work alongside management to optimize guests experience and delegate tasks to host staff, Master of Clinical Psychology, Pepperdine University, Unknown, 2021-present
Timeline
Guest Experience Specialist
Harwood International
05.2023 - Current
Maitre D'
Dolce Riveria
06.2022 - 05.2023
Maitre D/Lead Hostess
Park House Dallas
06.2021 - 05.2022
Social Media Coordinator
Endicott Public Relations
01.2019 - 04.2020
Bachelor of Media and Communications -
Texas Tech University
Master of Science - Clinical Psychology
Pepperdine University
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