Brittany Lucas
Wilson,NC
Summary
Experienced payroll professional with a strong foundation in payroll administration and regulatory compliance. Dedicated to enhancing accuracy and efficiency in payroll operations. Recognized for collaborative skills and adaptability to evolving organizational requirements. Proficient in payroll software utilization and adept at maintaining confidentiality. Highly regarded for adherence to high standards and a results-driven mindset.
Overview
20
20
years of professional experience
Work History
Supervisor, Customer Service - UnitedHealthcare
UnitedHealth Group
01.2021 - Current
- Established clear timelines and task prioritization frameworks, enabling teams to focus on critical deliverables and improving overall department efficiency by 20%.
- Self-motivated, with a strong sense of personal responsibility.
- Collaborated with HR to resolve payroll discrepancies and assist with benefits administration inquiries.
- Maintained employee records in payroll system, updating information as necessary to reflect changes.
- Processed bi-weekly payroll for over 80 employees, ensuring accuracy and compliance with regulations.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Conducted audits on payroll entries to ensure data integrity and rectify errors proactively.
- Processed payroll using ADP, ensuring accuracy and compliance with regulations.
Sr. Central Support Operations Coordinator II - UnitedHealthcare
UnitedHealth Group
01.2021 - 01.2022
- Acted as lead trainer & mentor for newly hired Customer Service Representatives on team.
- Helped develop new training guide for personnel on team; received recognition from senior business leaders, and now this guide is being used across our business.
- Assigned escalated issues from other members of the team, handling more complex member service issues.
- Introduced new methods, practices, and systems to reduce turnaround time. Reviewed operations report to understand numbers and trends.
- Led and managed multiple pilot projects to successful completion.
- Ensured that all pilots met and exceeded established metrics and KPIs.
- Provided effective leadership and guidance throughout the pilot projects.
- Collaborated with cross-functional teams to drive the success of the pilots.
- Implemented strategic planning and oversight to guarantee the achievement of desired outcomes.
- Led all employee engagement activities, and regularly met with senior leaders.
Sr Personal Banker
Wells Fargo Bank NA
01.2014 - 01.2021
- Enhanced customer satisfaction by addressing concerns promptly and providing appropriate solutions.
- Partner with applicable stakeholders to identify the operational impact of regulatory changes within defined solutions.
- Maintain policy repository and coordinate annual policy reviews.
- Tracking of delegated vendor lists by line of business while supporting vendor lookup in the repositories.
- Uses pertinent data and facts to identify and solve a range of problems within area of expertise.
- Investigates non-standard requests and problems, with some assistance from others.
- Prioritizes and organizes own work to meet deadlines.
- Provides explanations and information to others on topics within area of expertise.
Billing Support Team Lead - Hines Family Medicine
Hines Family Medicine
01.2009 - 01.2014
- Conduct regular team meetings to review updates on legal requirements payer policies and procedural changes.
- Ensured precise coding of services rendered facilitating correct charge capture.
- Generated and submitted claims promptly adhering to payor-specific guidelines to minimize denials.
- Monitor team performance set goals and implement strategies to improve productivity and accuracy in filing billing and collections.
- Serve as resource for all escalations ensuring timely and satisfactory resolution for patients and providers.
- Oversee the billing process ensuring accurate and timely submission of claims to insurance companies and direct pay clients.
- Manage collection efforts by monitoring outstanding accounts contacting patients or insurers and resolving payment issues to maintain cash flow.
- Ensure compliance with all legal and regulatory requirements including HIPAA and payer specific guidelines.
- Perform regular account reconciliations to identify discrepancies and resolve payment delays.
Front End Lead
Food Lion
01.2006 - 01.2009
Education
Bachelor of Business Administration degree -
East Carolina University
Associate of Science degree - Applied Sciences
Pitt Community College
Skills
- Leadership
- Payroll & Time Processing Time
- Department Trainer
- Process Improvement
- Financing
- Strong Communication & Presentation Skills
- Intermediate User of MS Word / Excel / PowerPoint
- Time sheet review
- Payroll processing
- Meeting deadlines
- Payroll auditing
- Time and attendance systems
Timeline
Supervisor, Customer Service - UnitedHealthcare
UnitedHealth Group
01.2021 - Current
Sr. Central Support Operations Coordinator II - UnitedHealthcare
UnitedHealth Group
01.2021 - 01.2022
Sr Personal Banker
Wells Fargo Bank NA
01.2014 - 01.2021
Billing Support Team Lead - Hines Family Medicine
Hines Family Medicine
01.2009 - 01.2014
Front End Lead
Food Lion
01.2006 - 01.2009
Associate of Science degree - Applied Sciences
Pitt Community College
Bachelor of Business Administration degree -
East Carolina University
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