Brittany Lucas

• Achieved 250% of AEP sales goals, earning Top Sales Performer and Circle of Excellence (Top 5%) recognition

• Partnered on project deliverables throughout Sales Development Program, encompassing process documentation, training content, and cross-functional presentations

• Contributed as a panelist and mentor to the Early-Career Development Program, highlighting leadership across a large matrixed organization

• Led client-facing consultations with Medicare members, assuring compliance and streamlining process efficiency

• Collaborated with internal teams in dynamic, Agile setting to optimize enrollment workflows and reporting

Implemented Salesforce, Genesys, and Rally to manage workflows, analyze performance, and ensure deliverable tracking.g

• Represented UnitedHealthcare at community events and provider meetings, supporting organizational goals and brand growth.

• Surpassed quotas by 120%, managing full-cycle sales for small business clients.
• Created and presented client-facing project deliverables (presentations, onboarding materials, training documents) to facilitate payroll system integration.
• Engaged with technology teams to optimize onboarding workflows, aligning processes with SDLC practices, and supporting successful adoption.
• Facilitated cross-departmental collaboration within a matrixed, Agile-influenced environment to enhance process improvement and customer retention.
• Conveyed system insights and deliverable outcomes to leadership and stakeholders, enhancing cross-functional communication

• Generated $3M in new revenue through strategic territory expansion and client relationship management
• Directed client proposals, managed multiple project deliverables, and oversaw pipeline reporting
• Implemented process improvements to optimize workflows and documentation standards
• Built and maintained long-term stakeholder relationships, driving repeat business, and continuous growth