Hi, I’m
BRITTANY LUCHENE
Loves Park,IL
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
9
years of professional experience
Work History
SONOVA GROUP
PRACTICE SERVICES COORDINATOR
09.2022 - Current
Job overview
- Support enrollment of new accounts and renewals
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Comply with internal policies & procedures for documenting communication in CRM daily
- Coordinate & deploy Sonova resources to accounts as needed (e.g., remote training, field sales)
- Make approximately 25 calls per day to customers
- Follow up with existing customers to ensure high quality customer service is being met
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
OZINGA BROS. INC
ACCOUNTS RECEIVABLE SPECIALIST
06.2016 - 09.2022
Job overview
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Responsible for AR month end close processing
- Assisted Credit Managers and Sales department on the status and handling of accounts
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Compiled daily reports for next day reconciliation versus AP reports
- Streamlined accounts receivable processes through automation, reducing time spent on manual tasks.
- Aided in the reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts.
- Cross-trained within the department to assist with all job functions
- Implemented Microsoft Dynamics 365 ERP system
- Maintained accurate financial records with meticulous attention to detail in data entry and account management.
TRAIL’S EDGE BREWING CO
SERVER
03.2018 - 05.2023
Job overview
- Paid clear attention to detail while under pressure from the demands of a packed restaurant
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
CHICAGO BEARS
FAN SERVICES REPRESENTATIVE
06.2015 - 09.2021
Job overview
- Six seasons providing Bears fans with a high level of customer service and assistance at game days and events such as stadium tours, Family Fest, and Family BBQs
- Assist Marketing Department with training camp activations: collecting data, distributing promotional items, promoting marketing programs, and social media efforts
- Assist Ticket Sales Department at training camp: ticket downloading and event operations
- Participated in Disney’s customer service training program
- Certified TEAM Coalition Teammate
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
BODY TECH TOTAL FITNESS
FRONT DESK RECEPTIONIST
07.2015 - 08.2018
Job overview
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Streamlined office operations for improved productivity with effective organization and communication skills.
BRIGHTON COLLECTIBLES
SALES PARTNER
11.2015 - 01.2018
Job overview
- Consistently increased clientele through building personal, genuine relationships
- Planned and executed customer appreciation events
- Created relationships with customers to promote healthy business
- Managed bookkeeping, monitored phones, assisted in visual directives
- Established long-term customer relationships by providing exceptional customer service.
MUTUAL TRUST LIFE INSURANCE
DATA ENTRY ASSISTANT
01.2016 - 06.2016
Job overview
- Entered and tested insurance information in the ALIS database
- Made payments, issued loans, updated policy information on Excel spreadsheets
- Expanded use and knowledge of Excel daily
Education
Olivet Nazarene UniversityBourbonnais, IL
B.S from Business Administration
05.2015
Skills
- Disciplined
- Best Practices Implementation
- Customer Service
- Time Management
- Analyzing Data
- Attention to Detail
- Document Management
- Recordkeeping
- Administrative Leadership
- MS Office
Timeline
PRACTICE SERVICES COORDINATOR
SONOVA GROUP
09.2022 - Current
SERVER
TRAIL’S EDGE BREWING CO
03.2018 - 05.2023
ACCOUNTS RECEIVABLE SPECIALIST
OZINGA BROS. INC
06.2016 - 09.2022
DATA ENTRY ASSISTANT
MUTUAL TRUST LIFE INSURANCE
01.2016 - 06.2016
SALES PARTNER
BRIGHTON COLLECTIBLES
11.2015 - 01.2018
FRONT DESK RECEPTIONIST
BODY TECH TOTAL FITNESS
07.2015 - 08.2018
FAN SERVICES REPRESENTATIVE
CHICAGO BEARS
06.2015 - 09.2021
Olivet Nazarene University
B.S from Business Administration
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