Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

BRITTANY LUNDELL

Saint Peters,MO

Summary

Professional with strong organizational skills, adept at managing front office operations and ensuring smooth workflow. Known for reliability, adaptability, and effective communication. Skilled in customer service and administrative support.

Overview

8
8
years of professional experience

Work History

Front Office Assistant

Periodontics & Implants
03.2020 - Current
  • Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
  • Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
  • Filed and tracked insurance claims and pretreatment estimates.
  • Verified patient insurance eligibility and benefits.
  • Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
  • Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Provided support during dental procedures as needed, enhancing overall patient experience during their visits to the office.

Dental Assistant

General Dentistry
09.2019 - 02.2020
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
  • Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads. Entering insurance payments and sending claims.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.

Dental Assistant

General Dentistry
11.2017 - 09.2019
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties

Education

Certificate of Completion Dental Assisting -

Midwest Institute
Earth City, MO
10.2014

High School Diploma -

Saint Charles West High School
Saint Charles, Mo

Skills

  • Insurance billing/verification
  • Account management
  • Office administration duties
  • Knowledgeable in Dentrix/Ascend
  • Insurance authorizations
  • Scheduling and calendar management
  • Effective communication
  • Treatment Planning

References

Available upon request.

Timeline

Front Office Assistant

Periodontics & Implants
03.2020 - Current

Dental Assistant

General Dentistry
09.2019 - 02.2020

Dental Assistant

General Dentistry
11.2017 - 09.2019

Certificate of Completion Dental Assisting -

Midwest Institute

High School Diploma -

Saint Charles West High School

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