Summary
Overview
Work History
Education
Skills
Certificationsandskills
Languages
Timeline
Generic

BRITTANY LY

Fairfax,VA

Summary

Kogod School of Business - Business Administration Alumnus with a demonstrated history in data analytics and business management processes, seeking the opportunity to become a member and serve as a backbone within leadership teams while contributing as a valuable asset. Versatile Business Analyst skilled in gathering and assessing requirements, achieving in-depth insights, and contributing actionable solutions to cross-functional teams. Experienced client-facing consultant with an active Secret clearance supporting U.S. Department of State operations, focusing on business process analysis, settling system errors, and managing fiscal year budgets. Proven ability to communicate and collaborate effectively across teams, interpret data into meaningful insights and drive continuous professional growth. Dedicated to contributing solutions focused on data analysis, process improvement, organizational change management, and business information technology integrations. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

7
7
years of professional experience

Work History

AAPI (Asian American and Paci) Communications Lead

CGI Federal
Fairfax, VA
05.2024 - Current
  • Developed and implemented a strategic plan to increase Asian American and Pacific Islander representation within the organization
  • Served as a panelist at VCU for the Vietnamese Student Association (VSA), offering expert insights on securing IT and tech positions at CGI and other IT and consulting firms
  • Collaborated with affinity groups to design joint initiatives aimed at fostering workplace diversity
  • Advised senior leadership on strategies to enhance diversity within their departments
  • Compiled and analyzed survey data from the organization's Diversity Council to measure progress toward diversity-related goals
  • Created communication plans to promote events and programs supporting Asian American and Pacific Islanders within the organization
  • Acted as a resource for employees seeking guidance on addressing workplace racism or microaggressions
  • Facilitated weekly meetings to address internal operational issues and discuss current events impacting the community and advocacy efforts

CSR Committee - Business Unit Lead at CGI

CGI Federal
Fairfax, VA
06.2023 - Current
  • Assisted with fundraising efforts, including event planning and donor outreach.
  • Created and distributed marketing materials for upcoming events for CGI's IAF Business Unit on a large scale.
  • Developed new ideas to increase volunteer recruitment within IAF (International Affairs and retention rates.
  • Attended weekly and monthly meetings to discuss progress, future initiatives, event planning, and strategic goals.
  • Helped coordinate transportation arrangements for volunteers who needed rides
  • Assisted in vendor relationship management once organizations were vetted
  • Reviewed and processed statements of budgets for approval, signatures, and further payment processing in line with CSR governance policies and procedures
  • Collaborated and built a good relationship with stakeholders, vice presidents, directors, and managers while collaborating on BU volunteer initiatives
  • Recognized achievements by management, vice presidents, and managers for the collaboration of initiatives, leadership skills, CSR responsibility, and organization for events

Business Analyst Consultant

CGI Federal
09.2022 - Current
  • Championed Momentum Enterprise Solution efforts at the U.S
  • Department of State (DoS) in development, operation, and maintenance processes and reviewed reports, financial systems, and transactions to assure smooth fiscal year budgeting processes
  • Led examinations of business requirements, facilitating prospered delivery of key project milestones and ensured alignment with client objectives
  • Served as a client-facing consultant for the U.S
  • Department of State, facilitating functional support to the Bureau of Budget and Planning by assisting clients with fiscal year budget preparation and solving system errors to enhance processes
  • Provided analysis for tracking Momentum system enhancements and assured requirements were aligned with federal standards using AgileIQ Suite, JIRA, and Confluence
  • Led and organized biweekly training sessions for federal clients on system usage, covering various topics
  • Reviewed organizational charts, business architecture models, and processes to guide operational accuracy and continuous improvement
  • Conducted data-driven assessments of business processes, identifying areas for optimization and streamlining workflows, resulting in a reduction of project turnaround times
  • Onboarded at least five new teammates, guiding them through project frameworks and training on departmental procedures, resulting in optimized team performance and a 30% reduction in onboarding time
  • Organized and supported the Department of State's federal budget cycle, ensuring compliance with federal guidelines and delivering accurate budgetary measurements to inform decision-making processes
  • Drove proposal preparation and submissions, defining scope, budgeting, and estimating timelines
  • Gathered and documented business requirements through client interviews and workshops, ensuring thorough analysis and alignment of expectations
  • Delegated design and execution of client-facing presentations weekly, supporting business development initiatives and fostering strong client relationships
  • Reviewed organization charts as well as studied business architecture data models, federal business processes, and organizational change management expertise as part of BP OBA Functional Support Team
  • Assured full accuracy of client's operations and framework in various offices and departments to continue building upon a value stream while onboarding new hires onto support team

Social Media Marketing Manager

Avalon Nail & Spa
12.2020 - 06.2022
  • Created four business promotions annually, leading to an 18% growth in customer reach and increased engagement through platforms like Facebook and Instagram.
  • Managed customer communications and business ethics by maintaining consistent brand presence across three social media platforms.
  • Developed monthly organizational charts to analyze advertising expenses and promotional data, enabling more efficient digital marketing strategies.
  • Crafted visually compelling promotional content aligned with current trends, increasing engagement rates by 25% and elevating brand visibility.
  • Analyzed customer feedback and social media insights to fine-tune marketing strategies, resulting in improved customer satisfaction and loyalty.
  • Tracked industry trends and campaign analytics to optimize ROI and performance outcomes.
  • Built collaborative relationships with influencers to expand brand exposure and reach.
  • Conducted A/B testing for ads and campaigns to evaluate and enhance the effectiveness of marketing strategies.

Hostess/Server

Chasin' Tails
07.2019 - 04.2020
  • Sustained high standards of service for 50+ customers, targeting at least 98% positive customer rating scores
  • Motivated at least 16 team members simultaneously to provide high-quality customer service, maintaining positive communication during fast-paced, high-volume, and peak hours of operation
  • Augmented cross-training and scheduling for team members by utilizing workflow optimization as Shift/Staff Lead to support restaurant managers and ensure seamless service
  • Supervised customer waitlists and seating arrangements during peak hours, ensuring smooth operations and timely service
  • Handled customer inquiries and settled complaints swiftly, contributing to improved customer satisfaction and return rates

Volunteer English Tutor

SkimaTalk
10.2018 - 01.2019
  • Instructed one-on-one classes for children ages 5-12 in Vietnam using the virtual classroom
  • Performed assessments and modified creative behavior and physical response methods of teaching to identify student proficiency and learning abilities, adapting each lesson accordingly
  • Utilized SkimaTalk online platform and software to organize schedules, establish PowerPoint lesson plans, and provide feedback to adequately assess students' reading, writing, and verbal communication capabilities
  • Encouraged interactive learning through the use of digital tools, resulting in increased student engagement and retention of material
  • Tailored lesson plans to match students' individual progress, strengthening comprehension and skill development over course of the program

Customer Service Manager

Avalon Nail & Spa
10.2017 - 06.2018
  • Granted quality customer satisfaction as the first point of contact, maintaining all appointments, customer information, and business documents
  • Analyzed at least three income reports monthly, organized budgets for marketing, and developed materials such as business brochures, flyers, and promotional projects
  • Facilitated employee team efforts by assisting the business manager with organizing team development sessions, as well as hiring and onboarding new employees
  • Streamlined appointment booking and customer communication processes, enhancing scheduling accuracy and client experience
  • Resolved and communicated customer complaints and concerns, fostering improved client retention and positive feedback

Education

Bachelor of Science - Business Administration, Marketing and Entertainment

American University
01.2022

Skills

  • Strategic Thinking
  • Diversity
  • Inclusion and Belonging
  • Performance Appraisal
  • Team Management
  • Project Management
  • Hiring/Developing Talents
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • SPSS
  • Social Media Marketing
  • Public speaking
  • Volunteer oversight
  • Fundraising expertise

Certificationsandskills

Harvard ManageMentor Certifications, Completed key business management courses in essential skills and topics such as Strategic Thinking, Diversity, Inclusion and Belonging, Performance Appraisal, Team Management, Project Management, and Hiring/Developing Talents, Harvard Business Publishing Education - Leadership Team Simulation - Everest V3, Leveraged course topic Consulting Services and Project Management: perform analysis of business case studies for Apple, Google, and Uber, Microsoft Word, Excel, PowerPoint, SPSS, Social Media Marketing (Facebook, Twitter, Instagram)

Languages

English
Full Professional
Vietnamese
Professional
French
Limited

Timeline

AAPI (Asian American and Paci) Communications Lead

CGI Federal
05.2024 - Current

CSR Committee - Business Unit Lead at CGI

CGI Federal
06.2023 - Current

Business Analyst Consultant

CGI Federal
09.2022 - Current

Social Media Marketing Manager

Avalon Nail & Spa
12.2020 - 06.2022

Hostess/Server

Chasin' Tails
07.2019 - 04.2020

Volunteer English Tutor

SkimaTalk
10.2018 - 01.2019

Customer Service Manager

Avalon Nail & Spa
10.2017 - 06.2018

Bachelor of Science - Business Administration, Marketing and Entertainment

American University

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