Brittany Maddux
Apopka,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Hostess
The Melting Pot Restaurants Inc.
Longwood, FL
03.2019 - 10.2021
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Clinical Specialist
Visionworks
Altamonte Springs, FL
09.2023 - Current
- Reviewed medical records for accuracy and completeness according to established guidelines.
- Developed and implemented clinical protocols for patient care.
- Assisted optometrists in examining patients, including providing preliminary patient screenings and taking patient medical histories.
- Performed administrative duties such as scheduling appointments and maintaining patient records.
- Cleaned and sterilized instruments used during exams or procedures according to established protocols.
- Greeted patients upon arrival at the office and provided them with the necessary forms to complete their visit.
- Verified insurance coverage and collected payments from patients or other third-party payers.
- Educated patients about eye health topics such as nutrition, hygiene, lifestyle habits and disease prevention.
- Managed daily operations within the office including ordering supplies, processing paperwork, answering phones.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
Education
Associate of Science - Health Sciences
University of Central Florida
Orlando, FLSkills
- CPR/First-aid Certified
- Leadership
- Critical Thinking
- Active Listening
- Supervision and Leadership
- Task Prioritization
- Multitasking
- Telephone and Email Etiquette
- Reservation Management
- Customer Service
- Cash Handling
- Cleaning and Sanitizing
- Supply Restocking
- Guest Relations
Additional Information
- BLS Certification
- CPR Certification
- AED Certification
- Healthcare Provider Certification
Timeline
Clinical Specialist
Visionworks
09.2023 - Current
Hostess
The Melting Pot Restaurants Inc.
03.2019 - 10.2021
Associate of Science - Health Sciences
University of Central Florida
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