Brittany Madison
Nashville,United States
Summary
Reliable and upbeat professional, successful at promoting customer loyalty, satisfaction, and purchases; implementing consultative techniques, creative visual and aesthetic direction, with diligent attention to individual needs.
Overview
14
14
years of professional experience
Work History
Salon Owner/Esthetician
Awaken Beauty Co.
11.2017 - Current
- Improved customer satisfaction by implementing innovative salon services and personalized consultations.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
- Managed daily operations for salon success, including scheduling, inventory management, and financial reporting.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Navigated dynamic work environment, professionally catering to up to 14 clients per day.
- Maintained 5 star client review rating.
Fashion Design and E-Commerce Business Manager
Saint Mantra Brand LLC
09.2020 - 06.2022
- Boosted sales by implementing innovative marketing strategies and social media campaigns for the fashion brand.
- Enhanced customer satisfaction by streamlining customer's online shopping experience and addressing concerns promptly.
- Optimized inventory management to reduce overhead costs and improve product turnover rates.
- Collectively developed new collections, ensuring trend relevance and consumer appeal.
- Streamlined order fulfillment processes for faster shipping times and increased customer satisfaction ratings.
- Developed comprehensive business plans outlining company goals, target markets, financial projections, and risk assessments.
- Through successful promotional efforts, we launched with over 100 orders.
Client Advisor
Nordstrom
03.2010 - 10.2012
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Boosted sales by providing exceptional customer service and product knowledge in the luxury fashion sector.
- Assisted with merchandising, creating visually appealing displays that attracted customers and promoted sales.
- Increased overall store revenue by upselling high-end products and suggesting complementary items.
Education
Post Secondary Certification - Master Aesthetician
Aveda Institute
Franklin, TN02.2016
Associate of Arts - Fashion Design And Marketing
The Art Institute of Atlanta
Atlanta, GA05.2012
Skills
- Client Needs Assessment
- Exceptional customer service
- Luxury Brand Understanding
- Excellent Written and Verbal Communication
- Marketing Strategies
- Fashion Trend Awareness
- Adaptive selling
- Cross-selling proficiency
- Personal styling advice
- Appointment Scheduling
- Creative Thinking
- Keen eye for fashion/Trend Spotting
Timeline
Fashion Design and E-Commerce Business Manager
Saint Mantra Brand LLC
09.2020 - 06.2022
Salon Owner/Esthetician
Awaken Beauty Co.
11.2017 - Current
Client Advisor
Nordstrom
03.2010 - 10.2012
Post Secondary Certification - Master Aesthetician
Aveda Institute
Associate of Arts - Fashion Design And Marketing
The Art Institute of Atlanta
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