Brittany Maia
Franklin ,NH
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Staff Accountant
Stinson Associates
07.2021 - Current
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Reduced errors in billing documentation by implementing a thorough double-check system.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Expedited payment collection process through timely follow-ups on outstanding invoices with clients.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Business Owner
The Chic Dog Hotel LLC
06.2016 - 07.2021
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Developed a high-performing team through effective recruitment, training, and performance management.
Education
GED -
Holyoke Community College
Holyoke, MA01.2011
Skills
- General Ledger Accounting
- Bookkeeping
- Report Writing
- Data Management
- Office Management
- Data Entry
- Scheduling
- Business Administration
Timeline
Staff Accountant
Stinson Associates
07.2021 - Current
Business Owner
The Chic Dog Hotel LLC
06.2016 - 07.2021
GED -
Holyoke Community College
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