Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

BRITTANY MALLARD

Customer Care Associate
Midlothian,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Field Service Scheduler

Brinks Home
11.2021 - 01.2022
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Acted as first point of contact and set appointments for prospective clients.
  • Created plans and communicated deadlines to complete projects on time.

Rural Carrier Associate

United States Postal Service
06.2020 - 07.2021
  • Sorted and placed mail into mailboxes and post office boxes with high accuracy
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.

Customer Service Representative

Moxie Pest Control
05.2019 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Reviewed collection reports determining the status of collections and amounts of outstanding balances.
  • Used skip-tracing resources to locate debtors and updated information in the company system.
  • Collaborated with the claims department and industry anti-fraud organizations to resolve claims

Scheduling Coordinator

CenseoHealth
04.2017 - 05.2019
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
  • Scheduled procedures, surgeries, and doctor appointments for an average of 25 patients per day.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Followed up with customers on unresolved issues
  • Notified insurance agents and accounting departments of policy cancellations and changes

Education

Associate of Applied Science - Information Technology

Central Texas College
Killeen, TX

Certificate - Medical Insurance Billing

US Career Institute
Fort Collins, CO
01.2018

High School Diploma -

DeSoto High School
Desoto,TX
06.2010

Skills

  • Data entry expert
  • Phone etiquette expert
  • Problem-Solving
  • Claims Evaluations
  • Schedule organization
  • Benefits explanation
  • Insurance verifying
  • Payment collection
  • Appointment Scheduling
  • Medical Terminology Knowledge

Software

Microsoft Teams

Zoom

Excel

Microsoft Office

Windows

MacOS

Powerpoint

Timeline

Field Service Scheduler

Brinks Home
11.2021 - 01.2022

Rural Carrier Associate

United States Postal Service
06.2020 - 07.2021

Customer Service Representative

Moxie Pest Control
05.2019 - 03.2020

Scheduling Coordinator

CenseoHealth
04.2017 - 05.2019

Associate of Applied Science - Information Technology

Central Texas College

Certificate - Medical Insurance Billing

US Career Institute

High School Diploma -

DeSoto High School

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