Brittany M. Altman
Atlanta,USA
Summary
Compassionate and detail-oriented customer experience professional with over 10 years of experience supporting clients in healthcare, finance, and HR environments. Adept at resolving complex issues with empathy and efficiency, especially in emotionally sensitive settings. Strong ability to communicate clearly across phone, chat, and email. Passionate about advancing mental health access and excited to contribute to a mission of supporting providers and transforming client care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Host/Barista/Bartender/Server
Grits & Eggs Breakfast Kitchen
11.2022 - 05.2025
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and togo orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for 100+ guest daily.
Human Resources Associate
Amazon
05.2020 - 01.2022
- Fielded 50+ calls daily assisting employees with COVID-19-related leave, policy questions, and safety protocol.
- Supported HR operations including data tracking, employee onboarding, and compliance checks.
- Delivered training and maintained employee satisfaction during high-volume support cycles.
Nurse Technician: Emergency Room PRN
Northside Hospital
02.2017 - 12.2019
- Managed care and documentation for up to 13 patients per shift using EPIC.
- Supported emergency response and performed medical tasks including triage, phlebotomy, and vital signs.
- Provided world-class service to patients and families during high-stress encounters.
Logistics & Materiel Management Specialist (2S031)
U.S. Army/Air Force
10.2010 - 10.2019
- Managed inventory, shipping, and procurement processes across large military operations.
- Supervised logistics teams and ensured accurate delivery, documentation, and compliance.
- Conducted financial planning, data analysis, and maintained warehouse organization.
Customer Service Representative
Teleperformance
11.2016 - 12.2018
- Handled 50+ customer inquiries daily via phone, assisting with orders, issue resolution, and account management.
- Maintained a 90%+ satisfaction score on all post-call surveys by providing clear, empathetic service.
Behavioral Analyst Lead PRN
Hillside Inc.
10.2013 - 01.2016
- Delivered direct therapeutic care and support to 30 children per unit in a behavioral health facility.
- Collaborated with psychologists and social workers on treatment plans and group therapy.
- Built rapport and trust with clients in emotionally sensitive settings.
Education
Some College (No Degree) - Major: Sociology Minor: Psychology
Kennesaw State University
Kennesaw, GASkills
- Customer Experience & Support
- Conflict Resolution & De-escalation
- Patient Advocacy & Care
- Salesforce & EPIC
- Microsoft Office Suite (Word, Excel, PowerPoint)
- HR Policies & Procedure Adherence
- Logistics & Inventory Management
- Data Analysis & Documentation
- Administrative & Office Support
Certification
- Certified Nursing Assistant (CNA)
- NCPCT - Patient Care Technician
- Certified COVID-19 Contact Tracer/Investigator
- CPDW - Certified Professional in Distribution & Warehousing
Timeline
Host/Barista/Bartender/Server
Grits & Eggs Breakfast Kitchen
11.2022 - 05.2025
Human Resources Associate
Amazon
05.2020 - 01.2022
Nurse Technician: Emergency Room PRN
Northside Hospital
02.2017 - 12.2019
Customer Service Representative
Teleperformance
11.2016 - 12.2018
Behavioral Analyst Lead PRN
Hillside Inc.
10.2013 - 01.2016
Logistics & Materiel Management Specialist (2S031)
U.S. Army/Air Force
10.2010 - 10.2019
Some College (No Degree) - Major: Sociology Minor: Psychology
Kennesaw State University
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