Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Mancuso

Palm Coast,FL

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

9
9
years of professional experience

Work History

Pet Sitter/Dog Walker

Self-employeed
05.2022 - Current
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Communicated professionally with pet owners via phone, email, and text.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
  • Developed strong bonds with pets by understanding and catering to their individual behaviors and preferences.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.

Military Spouse/Homemaker

Self-employeed
10.2019 - 04.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Server/Trainer

Steak N Shake
03.2016 - 09.2019
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.

Education

Associate of Science - Early Childhood Care And Education

Daytona State College
Palm Coast, FL

High School Diploma -

Matanzas High School
Palm Coast, FL
05-2018

Skills

  • Pet care needs
  • Playtime engagement
  • Behavior monitoring
  • Cleanliness standards
  • Exceptional customer service
  • Food safety practices
  • Problem-Solving
  • Friendly, Positive Attitude
  • Food presentation
  • Teamwork and Collaboration

Timeline

Pet Sitter/Dog Walker

Self-employeed
05.2022 - Current

Military Spouse/Homemaker

Self-employeed
10.2019 - 04.2023

Server/Trainer

Steak N Shake
03.2016 - 09.2019

Associate of Science - Early Childhood Care And Education

Daytona State College

High School Diploma -

Matanzas High School

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Brittany Mancuso