Brittany Eakins
Phoenix,AZ
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant II
HonorHealth Medical Group
08.2021 - Current
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Implemented innovative orientation programs for incoming residents to foster a positive learning environment from day one.
- Coordinated residents' schedules, ensuring adequate coverage for the clinic while balancing educational requirements and meetings
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Front Desk Receptionist
Shea Women's Care
05.2021 - 08.2021
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Assistant
Cigna Medical Group
08.2016 - 05.2021
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Medical Assisting
Arizona College
Phoenix, AZ05.2016
Skills
- Critical Thinking
- Data Entry
- Medical Terminology
- EPIC Superuser
- Effective Multi Tasking
- Understanding of insurance details
- Authorizations
Certification
BLS Certified - August 2023
Timeline
Medical Assistant II
HonorHealth Medical Group
08.2021 - Current
Front Desk Receptionist
Shea Women's Care
05.2021 - 08.2021
Medical Assistant
Cigna Medical Group
08.2016 - 05.2021
Medical Assisting
Arizona College
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