Brittany Marie Fuller
Decatur,AL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Progressive Casulty Insurance
08.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer inquiries about coverage, rates, and billing issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
Warehouse Worker - Inbound
Target
08.2021 - Current
- Ensure accurate processing of merchandise once it arrives to the building before going to other departments
- Organize sort and label merchandise by type and size
- Scan merchandise and accurately label them
- Build pallets of multiple products
- Safely use, drive and manage using an rc forklift to move pallets efficiently on the warehouse floor and inside and out of semi trucks
- Operate handheld devices to scan boxes as they come into the warehouse
- Accurately communicate to move trailers in & out of the inbound docks
- Efficiently train new team members in multiple roles
- Be able to lift up to 60lbs
Customer Service Associate -Providers
Blue Cross Blue Shield of Alabama
04.2019 - 08.2021
- Provide accurate information to in/out of state providers and facilities
- Audit provider and facility invoices
- Review claims and billing responsibly for the patients and providers
- Process claims to appropriate departments
- Provide doctors and facilities with benefits limitations and exclusions for the members contract
- Coordinate and troubleshoot fee schedule and electronic filing
Financial Sales Advisor - Personal Banker
BBVA Compass
01.2018 - 05.2019
- Create customized banking solutions to clients
- Open and manage deposit and interest-bearing accounts
- Mortgage, HELOC and Personal Loan originator
- Contacts clients to analyze portfolio performance
- Seek coaching and learning opportunities continually exceed goals
Client Services II -Direct, Indirect, Mortgage, SBLC, Heloc
BBVA Compass
06.2017 - 01.2018
- Negotiate payment arrangements with customer to avoid mortgage delinquency, foreclosures and line of credit closure
- Advise changes on mortgage, heloc and business accounts
- Negotiates clients long and short term needs
- Supports other queues to facilitate teamwork in the department
Client Services II - Auto
BBVA Compass
09.2016 - 06.2017
- Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases
- Utilize computer systems to handle skip tracing
- Initiate repossession proceedings or hand over account to management
- Review terms of the loan documents
Client Services I
BBVA Compass
02.2016 - 09.2016
- Answers inbound/outbound call
- Processes Auto Loan payments and payment arrangements
- Follows federal and state laws dealing with debt collection
- Verifies all client information is up to date and accurate
Call Center Agent - Independent Contractor
Arise Virtual Solutions (Walt Disney World)
02.2015 - 09.2015
- Answers to inbound calls
- Booking and reservations
- Processed payment and payment arrangements
- Responds to customer inquiries
- Provided personalized customer service by responding to the needs of the customer
- Managed and updated customer databases with the status of each customer
Call Center Agent - Independent Contractor
Arise Virtual Solutions (AT&T)
06.2014 - 12.2014
- Answered customer/client requests and inquiries concerning services, products, billing, equipment, claims, and reports problem areas
- Worked in one or multiple queues/skill sets over various customer contact channels
- Was responsible for improving customer retention through programs and service provided to the customer
- Utilized mechanized systems to initiate and complete service orders and handle customer requests
- Continuously maintained working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
- Generated customer interest in the services or products offered by the company
- Ensured feedback from the customer to further improve the customer services
Sales Associate
Maurices
02.2014 - 06.2014
- Greeted customers at the store and offered them assistance
- Made judgments on whether a customer preferred to be waited on or to shop by themselves
- Guided customers who knew what they wanted to the correct section or assisted by making suggestions to customers who weren't completely sure what they wanted
- Offered suggestions on styles that would be a best fit for the customer
- Prepared bills/invoices
- Received cash and credit card payments
Line Operator
General Electric (LyonsHR)
08.2012 - 06.2013
- Used handheld tools to fasten and adjust or assemble components
- Conducted quality control checks by making random selections and testing the products for defects
- Inspected parts as well as cleaning machines nightly
- Multitasking multiple jobs while working the assembly line
Education
Some College (No Degree) -
Calhoun Community College
Decatur, ALHigh School Diploma -
Merrillville High School
01.2011
Skills
- Proficient in operating Microsoft office & Apple Systems
- Call center experience
- Product knowledge
- Sales force
- Customer service
- Active listening
- Critical thinking
- Computer proficiency
Timeline
Customer Service Representative
Progressive Casulty Insurance
08.2022 - Current
Warehouse Worker - Inbound
Target
08.2021 - Current
Customer Service Associate -Providers
Blue Cross Blue Shield of Alabama
04.2019 - 08.2021
Financial Sales Advisor - Personal Banker
BBVA Compass
01.2018 - 05.2019
Client Services II -Direct, Indirect, Mortgage, SBLC, Heloc
BBVA Compass
06.2017 - 01.2018
Client Services II - Auto
BBVA Compass
09.2016 - 06.2017
Client Services I
BBVA Compass
02.2016 - 09.2016
Call Center Agent - Independent Contractor
Arise Virtual Solutions (Walt Disney World)
02.2015 - 09.2015
Call Center Agent - Independent Contractor
Arise Virtual Solutions (AT&T)
06.2014 - 12.2014
Sales Associate
Maurices
02.2014 - 06.2014
Line Operator
General Electric (LyonsHR)
08.2012 - 06.2013
Some College (No Degree) -
Calhoun Community College
High School Diploma -
Merrillville High School
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