Brittany Marler
Property Manager
Talladega,AL
Summary
Talented property manager with demonstrated operational and leadership skills. Offering 10+ years of experience paired with goal-oriented and performance-minded approach.
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
Work History
Property Manager
Shocco Properties
Talladega, AL
05.2012 - 02.2024
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed and implemented marketing strategies to increase occupancy rates.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Administered operations to handle needs of more than 100 tenants across over 100 property units.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Waitress
Huddle House
Talladega, AL
01.2008 - 02.2011
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Diploma in Leadership And Management - Business
Austin Peay State University
Clarksville, TN 05.2001 -
GED -
CACC
Skills
Adaptable
Contract Negotiation
Tenant Relations
Property Management
Business Administration
Staff Management
Sales and Marketing
Entrepreneurial
Adaptable
Timeline
Property Manager
Shocco Properties
05.2012 - 02.2024
Waitress
Huddle House
01.2008 - 02.2011
Diploma in Leadership And Management - Business
Austin Peay State University
05.2001 -
GED -
CACC