Brittany Marler
Victorville,CA
Summary
Accomplished professional with a proven track record in team leadership and financial management, notably at Michaels Arts and Crafts. Excelled in enhancing customer experience and operational efficiency, achieving a significant increase in client satisfaction. Skilled in project management and verbal communication, adept at fostering high-performing teams and streamlining processes for optimal results.
Overview
16
16
years of professional experience
Work History
Night Custodian
Victor Elementary School District
09.2022 - Current
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Customer Experience Manager
Michaels Arts and Crafts
08.2020 - 09.2022
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
Cashier
Michaels Arts and Crafts
11.2018 - 08.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Guest Service Team Lead
Target
05.2008 - 07.2012
- Assisted guests with transactions, account inquiries, and any additional services needed
- Greeted guests upon arrival and offered assistance.
- Streamlined checkout process to decrease wait times and increase customer satisfaction
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
Education
High School Diploma -
Excelsior Charter High School
Victorville, CA05.2007
Skills
- Financial Management
- Team Leadership
- Training and Development
- Project Management
- Verbal and Written Communication
- Security awareness
Timeline
Night Custodian
Victor Elementary School District
09.2022 - Current
Customer Experience Manager
Michaels Arts and Crafts
08.2020 - 09.2022
Cashier
Michaels Arts and Crafts
11.2018 - 08.2020
Guest Service Team Lead
Target
05.2008 - 07.2012
High School Diploma -
Excelsior Charter High School
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