Brittany Marsh
Greensboro,NC
Summary
Ready to bring strong people skills, process precision, and digital proficiency to a remote customer service or claims role in the healthcare industry.
Overview
13
13
years of professional experience
1
1
Certification
Work History
8th Grade ELA Teacher
Summerfield Charter Academy
Summerfield , NC
10.2022 - Current
- Analyzed data and used complex computer systems to make informed decisions and meet target goals.
- Maintained accurate records of customer data and activities in compliance with state regulations and company policies.
- Reviewed and responded to sensitive inquiries, tracked outcomes, and maintained accurate documentation—skills directly aligned with claims processing and customer support.
Library Technology Aide
Summerfield Charter Academy
Summerfield , NC
10.2022 - 06.2023
- Maintained inventory records of all technology assets in the organization.
High School English Language Arts Teacher
American School of Ulaanbaatar
Ulaanbaatar, Mongolia
08.2019 - 06.2022
- Created and adapted instructional materials to support clear communication and performance goals.
- Integrated technology into lessons to enhance customer engagement and understanding of target concepts.
- Provided personalized support in fast-paced environments, adapting to individual needs, and maintaining a solutions-focused mindset.
Academic Counselor
Orchlon International School
Ulaanbaatar, Mongolia
08.2018 - 06.2019
- Guided 55 students through complex application processes across 7+ countries, providing individualized support, clear communication, and documentation assistance to ensure timely and accurate outcomes.
- Improved record-keeping and data accuracy by implementing the CIALFO platform, streamlining workflows, and using data insights to support informed decisions, and efficient service.
High School English and Humanities Teacher
Orchlon International School
Ulaanbaatar, Mongolia
01.2015 - 06.2019
- Used Google Classroom to deliver instruction, collect student work, and provide timely feedback, ensuring organized, accessible, and consistent communication, and assessment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Elementary Teacher
Ulaanbaatar Elite International School
Ulaanbaatar , Mongolia
08.2013 - 12.2014
- Supported individuals in a language immersion setting, using clear communication and personalized guidance to help them understand complex information.
Community Youth Development Volunteer
Peace Corps Mongolia
Guchin Us, Mongolia
06.2012 - 06.2013
- Assisted in developing and implementing a sustainable development plan for the local community.
Education
Master of Education - Secondary English Education
UNIVERSITY OF MISSOURI
01.2024
Teacher Preparation Graduate Certificate -
MORELAND UNIVERSITY
01.2017
Bachelors of Arts - Sociology
University of North Carolina At Greensboro
Greensboro, NC05-2011
Skills
- Record keeping
- Interdepartmental collaboration
- Time management
- Proficient in Microsoft Office, Windows, and Google Workspace
- Data analysis
- Problem solving
- Effective communication
Certification
- Licensed English Language Arts (7-12), Washington, DC, 02/2026
- Licensed English Language Arts (6-12), North Carolina, 07/2025
References
- Maranda Robertson, MS Dean, Summerfield Charter Academy, 336-643-1974, 98.mrobertson@nhaschools.com
- Rudy Swofford, Principal, Summerfield Charter Academy, 336-643-1974, 98.rswofford@nhaschools.com
Timeline
8th Grade ELA Teacher
Summerfield Charter Academy
10.2022 - Current
Library Technology Aide
Summerfield Charter Academy
10.2022 - 06.2023
High School English Language Arts Teacher
American School of Ulaanbaatar
08.2019 - 06.2022
Academic Counselor
Orchlon International School
08.2018 - 06.2019
High School English and Humanities Teacher
Orchlon International School
01.2015 - 06.2019
Elementary Teacher
Ulaanbaatar Elite International School
08.2013 - 12.2014
Community Youth Development Volunteer
Peace Corps Mongolia
06.2012 - 06.2013
Master of Education - Secondary English Education
UNIVERSITY OF MISSOURI
Teacher Preparation Graduate Certificate -
MORELAND UNIVERSITY
Bachelors of Arts - Sociology
University of North Carolina At Greensboro
Similar Profiles
Hunter HootsHunter Hoots
Middle School Athletic Director at Gate City Charter AcademyMiddle School Athletic Director at Gate City Charter Academy
Virginia MejiaVirginia Mejia
Assistant Teacher at Summerfield AcademyAssistant Teacher at Summerfield Academy
Savannah BryanSavannah Bryan
Preschool Teacher at Summerfield AcademyPreschool Teacher at Summerfield Academy
William (Bill) CatesWilliam (Bill) Cates
Owner/Operator/President at Xterior Services, LLCOwner/Operator/President at Xterior Services, LLC
Rishawn LewisRishawn Lewis
Customer Service Lead / Company Driver at 5 Bros trucking LLCCustomer Service Lead / Company Driver at 5 Bros trucking LLC