Brittany Marston
Mustang,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
General Manager
Hal Smith Restaurant Group
03.2020 - 07.2020
- Implemented and maintained open-door communication system, reaching employees across department lines.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Established and maintained proactive human resource functions, complying with labor regulations.
- Met safety and security standards by overseeing preventative maintenance and repairs.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Established employee development plan, setting clear expectations for team members.
- Used customer feedback for improving operations and building brand loyalty.
Assistant Manager
Hal Smith Restaurant Group
10.2015 - 03.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Minimized staff turnover through appropriate selection, orientation and training.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Reported customer and employee accidents, injuries and concerns for supervisor review.
Education
BBA - Human Resource Management
University of Central Oklahoma
Edmond, OK12.2022
Skills
- Customer Service
- Staff Development
- Customer Relationship Management
- Onboarding New Employees
- Excellent Communication
- Creativity and Adaptability
- EEOC Compliance
- Microsoft Office
- Adobe Systems Adobe InDesign
Timeline
General Manager
Hal Smith Restaurant Group
03.2020 - 07.2020
Assistant Manager
Hal Smith Restaurant Group
10.2015 - 03.2020
BBA - Human Resource Management
University of Central Oklahoma
Similar Profiles
Tobie DodsonTobie Dodson
Bartender, Corporate-Level Trainer at Pub W Norman, OK – Hal Smith Restaurant GroupBartender, Corporate-Level Trainer at Pub W Norman, OK – Hal Smith Restaurant Group
Denisse AlanizDenisse Alaniz
Manager at Hal Smith Restaurant GroupManager at Hal Smith Restaurant Group
Breeanna HoltBreeanna Holt
Assistant Store Manager at Hal Smith Restaurant GroupAssistant Store Manager at Hal Smith Restaurant Group
Laura MartinezLaura Martinez
Brand Ambassador at American Eagle Outfitters, IncBrand Ambassador at American Eagle Outfitters, Inc
Dustin BallinghamDustin Ballingham
Flight Chief at USAF ReservesFlight Chief at USAF Reserves