Brittany Martin
Morehead,KY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
11
11
years of professional experience
Work History
Lead Certified Pharmacy Technician/Pharmacy Manager
Corner Drug Pharmacy
10.2018 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Managed each employee's timesheets/payroll.
- Consulted with concerned customers to sort out any problems or questions they had referring to medications.
- Responsible for keeping track of drug expirations throughout entire store, and sending them back through proper procedures.
- Consulted with patients over the phone daily regarding medications and did weekly pill packs for several whom needed/wanted the service.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised four pharmacy technicians and coordinated day-to-day assignments.
Laboratory Technician
Medical Sciences Laboratory
01.2016 - 10.2018
- Performed routine lab and department maintenance to keep area clean and orderly.
- Documented information by maintaining daily logs and equipment record books.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Calibrated and maintained instruments to keep equipment fully operational.
- Did anywhere from 30-50 blood draws from patients daily in a local clinic, along with urine analysis on each as well.
- Collected each sample and packaged properly, enter the rapid results into the computer system and then shipped final specimens to the labortory to be tested daily.
- Registered and prepared samples for general analytical testing through data entry, weighing and physical homogenization.
- Supported laboratory staff with advanced troubleshooting, resolving complex problems and helping with special projects.
ED Scribe
Kings Daughter Medical Center
07.2012 - 11.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Followed the doctor from room to room in the emergency department to document patient complaints and symptoms.
- Assisted doctor in medical procedures at times in trauma, or with setting up procedures needing to be performed.
- Consulted with other floor nurses and the admitting doctor on duty to get our patients either admitted into the hospital if needed or discharged after care was given.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Associate of Applied Science - Certified Echocardiographic Sonographer
Collins Career Center
Chesapeake, OH05.2011
Skills
- Computer/typing skills
- Comfortable with answering calls and talking repetitively on the phone daily to multiple people
- Social Perceptiveness
- Assisting Pharmacists
- Monitor Pharmacy Security
- Automated Supply Systems
- Great customer service representative, make all my current patients feel comfortable and secure with me managing any need they have
- Problem-Solving Skills
- Organization and Prioritization
- Assisting with Navigation
- Quick learning, great multitasker
Timeline
Lead Certified Pharmacy Technician/Pharmacy Manager
Corner Drug Pharmacy
10.2018 - Current
Laboratory Technician
Medical Sciences Laboratory
01.2016 - 10.2018
ED Scribe
Kings Daughter Medical Center
07.2012 - 11.2016
Associate of Applied Science - Certified Echocardiographic Sonographer
Collins Career Center
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