Brittany Martin
Houston,TX
Summary
I am a dedicated and enthusiastic professional with a passion for helping others and creating positive experiences. I believe that I excel at understanding customer needs, resolving issues efficiently, and fostering lasting relationships. I bring a proactive and solution-oriented approach to every interaction, always aiming to exceed expectations and contribute to team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Production Planner
CNH Industrial
09.2023 - 04.2025
- Temp Contract
- Works with supervisor & planning team to develop the company’s production plan, to improve production performance.
- Provided customer service to assemblers, builders and mechanics, by ensuring materials were delivered on schedule.
- Inventory Management
- Inventory Optimization
- MRP
- SAP
- Shop Order/ Purchase Orders
- Lean Manufacturing
- Works with KANBAN daily.
- Manages material shortage issues promptly.
- Tracks, plans & audits equipment and material, to support production needs.
- Follows production schedule while operators build product components.
- Expedites any delays on the production floor or assembly.
- Submits rejection tags for quality of parts and paint.
- Monitors & records production materials, orders, usage, quantity & loss.
- Documents root causes of recurring issues.
- Process company inventory orders in a timely manner, to get ahead of supply and demand.
- Tracks orders from suppliers as needed, to support production needs.
- Documentation of recurring material issues on pareto charts for improvement.
Safety Coordinator
Taylor Smith Consulting
Houston, TX
02.2021 - 09.2023
- Enforcing & encouraging health and safety standards throughout the company.
- Provided safety related customer service to internal and temp staff.
- Ensuring compliance with OSHA, federal and state regulations.
- Handling risk assessments to gather information on safety issues.
- Verifying that employees consistently follow safety protocols.
- Analyzing health and safety data.
- Reviewing and recommending changes to regular activities.
CSR - Customer Service Representative
PACESETTER PERSONNEL SERVICES
Houston, TX
02.2020 - 02.2021
- Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and efficient manner.
- Utilized multiple systems and databases to track and manage member accounts and interactions.
- Collaborated with internal departments to ensure seamless resolution of complex issues.
- Consistently met or exceeded performance targets, including customer satisfaction and response time metrics.
Safety Attendant
Total Safety
Baytown, TX
02.2017 - 02.2020
- ExxonMobil Contract
- Conduct area safety audits.
- Monitor confined space entries, hot work areas, excavations and aerial work.
- Work with fall protection and other PPE daily.
- Complete daily paperwork & submission duties.
- Comply with all health and safety regulations.
Customer Service Supervisor (CSS)
Walmart
Prairieville, LA
11.2015 - 02.2017
- Led and supervised a team of customer service associates, ensuring high standards of customer care and satisfaction.
- Trained and mentored new employees, while maintaining a positive and efficient work environment.
- Managed customer inquiries and resolved escalated issues, ensuring timely and effective solutions.
- Monitored and analyzed customer feedback to implement improvements and enhance service quality.
- Coordinated with other departments to ensure smooth operations and achieve company goals.
Education
Baton Rouge Community College
Baton Rouge, LAHigh school diploma or GED -
Lutcher High School
Skills
- Customer Service
- Cross-Functional
- Communication
- Production Planning
- Logistics
- Team leadership
- Quality assurance
- Interpersonal skills
- Time management
- Problem-solving
- Managing inventory control systems
- Lean Manufacturing
- Root cause analysis
- Predictive Analytics
- Data entry
- Interpersonal communication
- Marketing
- Supervising
- Demand forecasting
- Auditing
- Analysis
- Attention to detail
- Employee relationship building
Certification
- NCCER Certification - Construction Safety
Languages
English
Timeline
Production Planner
CNH Industrial
09.2023 - 04.2025
Safety Coordinator
Taylor Smith Consulting
02.2021 - 09.2023
CSR - Customer Service Representative
PACESETTER PERSONNEL SERVICES
02.2020 - 02.2021
Safety Attendant
Total Safety
02.2017 - 02.2020
Customer Service Supervisor (CSS)
Walmart
11.2015 - 02.2017
Baton Rouge Community College
High school diploma or GED -
Lutcher High School