Brittany Martinez

Practice Coordinator who managed an Orthopedic Doctor's practice while also managing surgical and post op schedule. Assisted with insurance verification for surgeries, clinical appointments, injections, imaging and pre-certifications for peer to peer denials. Maintained daily practice operations to optimize appointment scheduling, patient records and management of billing/coding functions. Enhanced patient, physician and team experience and by streamlining appointment scheduling, surgery scheduling and follow-up appointments. Reduced wait times for patients by efficiently managing daily clinic and surgical operations. Collaborated with the doctor to develop policies and procedures that improved overall practice efficiency. Handled the recruitment, hiring, and onboarding process for new team members to maintain optimal staffing levels at all times. Managed doctors medical credentials, credit card statements, travel for orthopedic events and professional website, Handled staff payroll and time off requests. Managed doctors surgical OR time and surgical case volume. Oversaw patients accounting, physicians budgeting, and financial reporting for both patients and physician. Improved physician/staff communication and collaboration with the implementation throughout the Centralized Scheduling, Centralized Insurance and the Billing and Coding departments. Increased patient satisfaction by addressing concerns promptly and professionally. Addressed and remedied all patient or team member issues. Ordered all office supplies and kept check on inventory levels.

Lead a team of 8 schedulers. Assist team by answering questions and speaking with patients who need further assistance. Create and implement training material for the team to follow. Updates team on policies and changes to physicians' guidelines and restrictions. Oversee daily tasks and scheduling emails to ensure accurate completion. Nightly reporting on call center metrics. Active on the call center throughout the entire workday. Continue to assist patients with scheduling appointments for 18 world renowned doctors. Assist in scheduling Telehealth appointments, reschedules and cancel upcoming appointments, if needed. Send proper email confirmation, directions and paperwork to each patient after each scheduled appointment. Collect personal information including demographics and insurance. Ensure all workers compensation charts are completed correctly and authorization and/or denial is notated properly. Update charts and contact insurance team to ensure benefit verification. Foster communication between physician teams & CS. Draft monthly staffing schedules for team. Keep track of daily timesheets for each team member.

Assisting patients with scheduling appointments for 10-11 world renowned doctors. Daily responsibilities includes patient emails, direct emails from the doctors teams, referrals, workers compensation claims, online appointment requests, tasking within our clinical system and after hours recovery calls. Assisted in overseeing training and competencies of new hires. Assist in managing difficult patient situations and complaints, reporting them to leadership for resolution and recovery.

Maintains all office duties by organizing office operations and procedures. Completing all tasks for AR on a daily basis and preparing payments weekly for AP. Oversaw HR for new hires, terminations, health insurance and 401K recording and reports. Assisted with federal filings for unemployment, wage withholdings, and state taxes. Organized and created all reports for yearly audits. Helped assist with our safety program for all fellow employees. Would manage biweekly payroll reports and prepare and process payroll for all employees within the company. Monitored daily clerical functions and ordering of all office supplies. Recently began to oversee all aspects of the new LLC that was formed and added to our incorporation.

Assisted incoming and repeat customers and clients with scheduling services. Managed invoicing and scheduling for all commercial clients who needed seasonal services. Handled restoration emergencies and worked with the restoration team on billings for water and fire damage, for homeowners insurance companies. Kept details log of inventory for all specialty rugs in Abrash. Reconciled all credit card charges, cash and check payments and prepared banking for the owner, at the end of the business day.

Began as front desk and reservations agent. In a span of 3 years, I was promoted to Front Office Manger. Managed all front desk staff and night auditors. Maintained a scheduling system based upon occupancy and any group arrivals or departures. Helped greet all incoming groups and prepared an organized check in service for the group leaders. Prepared all payroll information and worked on yearly budgets and reporting for the upcoming year. Helped manage reservation, hotel inventory and all bookings through extranet's for 3rd party sites. Conducted commission reports for front desk staff and for all extranet's companies. Resolved any issues or any guest complaints throughout the hotel.