Brittany Martinez
Harlingen,TX
Summary
Proven employee with a track record of strategic planning and proactive problem-solving. Excelled in high-stress situations and high-volume environments, demonstrating critical thinking and program management. Skilled in fostering team collaboration and enhancing customer satisfaction through active listening and effective communication. Courteous possessing excellent communication, multitasking and leadership abilities.
Overview
5
5
years of professional experience
Work History
Program Coordinator
Centene
01.2024 - 04.2024
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Showcased strong multitasking skills by managing multiple orders simultaneously while maintaining attention to detail.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Followed company guidelines within contract
Customer Service Advocate
United Healthcare Group
11.2021 - 05.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrating Service Discipline
Travel CNA
Fusion Medical Staffing, Travel Position
02.2019 - 04.2022
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Responded quickly and calmly in emergency situations.
Education
Certificate - Medical Coding
American Associates of Professional Coders
Online01.2023
Certificate - Dental Assisting
Texas Dental Assistant Academy
San Antonio, TX09.2020
Certificate - Nursing Assistance
Coastal Carolina Community College
Jacksonville, NC08.2018
High School Diploma -
Locust Fork High School
Locust Fork, AL05.2014
Skills
- Program Management
- Office Administration
- Proactive mindset
- Strategic Planning
- Working Across Boundaries
- Providing Solutions to Constituent Needs
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
Timeline
Program Coordinator
Centene
01.2024 - 04.2024
Customer Service Advocate
United Healthcare Group
11.2021 - 05.2023
Travel CNA
Fusion Medical Staffing, Travel Position
02.2019 - 04.2022
Certificate - Medical Coding
American Associates of Professional Coders
Certificate - Dental Assisting
Texas Dental Assistant Academy
Certificate - Nursing Assistance
Coastal Carolina Community College
High School Diploma -
Locust Fork High School
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