Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Maselli

Covington

Summary

Dynamic Investigative Inside Property Adjuster with Allstate, skilled in damage estimation and policy interpretation. Proven ability to negotiate settlements while delivering exceptional customer communication. Adept at utilizing Xactimate software and fostering virtual collaboration, ensuring efficient claim resolutions. Recognized for adaptability and attention to detail in high-pressure environments. Skilled in navigating complex insurance claims and providing thorough investigations to ensure fair settlements. Have experience coordinating with legal teams, policyholders, and insurance companies to manage claims efficiently. Known for strong analytical skills, ability to interpret policy details accurately, and effective communication that results in resolved disputes. Made significant impacts by streamlining claims processing procedures, enhancing customer satisfaction through timely resolutions.

Overview

9
9
years of professional experience

Work History

Investigative Inside Property Adjuster – National Catastrophe Team

Allstate
07.2022 - Current
  • Communicate empathetically with customers to help them through their claim process in a fast, fair, and easy manner
  • Conduct a detailed review of the property and write an Xactimate to capture the extent of the damages
  • Use high resolution photographs provided by virtual imagery and advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting
  • Review the policy and decide how coverage applies and provide the customer with a detailed explanation of both the estimate and the policy
  • Negotiate claim settlements with customers in accordance with business unit standard methodologies
  • Flexibility to work in a variety of environments – independently, within a team, face-to-face, and virtually

Claims Support Express Associate II

Allstate
07.2021 - 07.2022
  • Performs clerical duties, including date entry, email, calendar management, and word processing
  • Handles claims files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other office, etc)
  • Retrieves prints and faxes, or mails supporting documentation to vendors or others as directed
  • Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers
  • Receives, screens, and routes incoming telephone calls and other electronic correspondence
  • Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
  • May schedule inspections, send out mitigation vendors or contractors to customer property or set up housing arrangements as needed

Medical Assistant

Ochsner Health System
Covington
04.2019 - 10.2020
  • Company Overview: Covington, LA
  • Completed intakes, including measuring vital signs and documenting symptoms
  • Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork
  • Supported patient recovery by educating family and caregivers on treatments and warning signs of complications
  • Updated records in EHR system, carefully protecting patient information and verifying data
  • Reviewed test results for completion and abnormalities
  • Documented information required for patients' specimens and tests completed
  • Coordinated efficient office schedules based on patient and provider availability
  • Covington, LA

Front Office Assistance

Culicchia Neurological Clinic
05.2018 - 12.2018
  • Managed reception needs, greeting visitors, answering telephone calls, and collecting mail
  • Coordinated patient paperwork, including check-in and check-out documentation, charts, and insurance information
  • Handled office scheduling, setting up appointments, preparing paperwork, and balancing workloads
  • Prevented exposure of confidential data by consistently following information protection processes
  • Set up insurance profiles, collecting and verifying data for smooth billing processes
  • Kept schedules organized and balanced with meetings, appointments, and travel
  • Served customers by going above-and-beyond to offer exceptional support for all needs

Substitute Teacher

Kelly Educational Staffing Services
09.2017 - 12.2018
  • Supervised students during quizzes and exams to prevent cheating
  • Notified classroom teacher of student progress by leaving detailed notes
  • Updated classroom records with attendance and participation information
  • Uphold class discipline standards to keep students on-task
  • Helped students deal with challenging situations by modeling collaboration, communication, and problem-solving
  • Maintained classroom continuity by implementing prepared lesson plans
  • Assisted students with assignments by explaining core concepts and promoting critical thinking
  • Minimized classroom distractions to keep students on-task and maintain conducive learning environment

Medical Assistance

Talik K. Mallik F.A.C.E., LLC
02.2018 - 05.2018
  • Completed intakes, including measuring vital signs and documenting symptoms
  • Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork
  • Updated records in EMR system, carefully protecting patient information and verifying data
  • Supported patient recovery by educating family and caregivers on treatments and warning signs of complications
  • Educated patients on prescribed medications, treatments, and procedures
  • Compiled laboratory and x-ray reports, hospital notes, and other pertinent data
  • Kept equipment ready for use through scheduled cleaning and sterilization
  • Preserved confidentiality of all patient information in line with HIPAA and internal guidelines

Private Home Health Aide

Irvington
01.2016 - 04.2016
  • Provided in-home care for chronically ill patient
  • Prepared food according to diet plans, perform light housekeeping, do laundry, go grocery shopping, and run errands
  • Ensure patient adheres to care plans, diets, and exercise regimens
  • Transported patient to and from medical appointments
  • Assist patients with daily personal care tasks such as bathing, dressing, and grooming
  • Monitored patients’ vital signs, including pulse, temperature, and respiration
  • Administered prescribed oral medications, under the written directions of a physician
  • Maintained detailed patient logs and billing records

Education

GED -

Bishop State Community College
Mobile, AL
05.2017

Bishop State Community College
Mobile, AL
10.2007

Skills

  • Claim assessment
  • Damage estimation
  • Policy review
  • Negotiation techniques
  • Xactimate software
  • Virtual collaboration
  • File management
  • Customer communication
  • Data entry
  • Attention to detail
  • Time management
  • Problem solving
  • Adaptability
  • Team collaboration
  • Conflict resolution
  • Investigative techniques
  • Estimating repair costs
  • Policy interpretation
  • MS office
  • Verbal and written communication
  • Decision-making

Timeline

Investigative Inside Property Adjuster – National Catastrophe Team

Allstate
07.2022 - Current

Claims Support Express Associate II

Allstate
07.2021 - 07.2022

Medical Assistant

Ochsner Health System
04.2019 - 10.2020

Front Office Assistance

Culicchia Neurological Clinic
05.2018 - 12.2018

Medical Assistance

Talik K. Mallik F.A.C.E., LLC
02.2018 - 05.2018

Substitute Teacher

Kelly Educational Staffing Services
09.2017 - 12.2018

Private Home Health Aide

01.2016 - 04.2016

GED -

Bishop State Community College

Bishop State Community College

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