Brittany Maske
Monroe,North Carolina
Summary
Results-driven professional with over 14 years in customer service, complemented by experience in sales and claims management. Expertise in effective communication and client empathy, leading to high levels of customer satisfaction. Demonstrated success in sales through strategic opportunity identification and relationship building, contributing to revenue growth. Strong background in claims management, providing insights into the insurance industry and facilitating timely issue resolution.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Office Administrative Assistant
Omega In Home Service
07.2024 - Current
- Coordinated office operations to enhance workflow efficiency and communication.
- Managed scheduling and calendar appointments for executives and team members.
- Developed and maintained filing systems, ensuring easy access to documents.
- Assisted in preparation of reports, presentations, and meeting materials for stakeholders.
- Implemented office policies that improved overall organizational effectiveness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Tele Sales/ Consults
Dog Academy
02.2024 - 09.2024
- - Conducted outbound sales calls to prospective clients, effectively promoting products and services.
- - Developed and maintained strong relationships with customers to identify their needs and provide tailored solutions.
- - Utilized CRM software to track leads, manage customer interactions, and maintain accurate sales records.
- - Achieved and surpassed monthly sales goals through strategic planning and consistent follow-up.
- - Collaborated with the sales team to brainstorm and implement new sales strategies and campaigns.
- - Provided exceptional customer support, addressing inquiries and resolving issues promptly.
- - Stayed informed about industry trends and product knowledge to effectively communicate benefits to customers.
- - Excellent verbal communication and persuasive speaking abilities.
- - Strong interpersonal skills with a focus on building rapport with clients.
- - Proficient in CRM systems and Microsoft Office Suite.
- - Goal-oriented with a solid understanding of sales techniques and strategies.
- - Ability to handle objections and maintain a positive attitude in a competitive environment.
Claims Processor
HUMANA INC.
01.2020 - 05.2024
- Reviewed and researched FSA and HSA claims to determine validity and approval.
- Processed claims accurately using web-based applications.
- Analyzed multiple source documents to verify data and gather additional information for claim processing.
- Followed up on pending documents requiring further analysis.
- Consistently met quality and volume requirements.
- Maintained good attendance and demonstrated discipline in a remote work environment.
Customer Service Representative
Consumer Legal Group
08.2023 - 01.2024
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times. Received over 50 calls per day.
Sales Manager
Aarons
01.2018 - 02.2019
- Supervised sales team of 3 people, stepping in to support employees and deliver smooth sales processes for clients
- Created and launched new online marketing strategies, resulting in 60% sales increase
- Produced contracts, reports, letters, and proposals for clients
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Closed lucrative sales deals using strong negotiation and persuasion skills
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Medical Billing And Coding
Bryant And Stratton
HIGH SCHOOL DIPLOMA -
Sun Valley High School
08.2008 - 06.2011
Skills
- Claims processing and analysis
- Web-based application proficiency
- Attention to detail
- Problem-solving skills
- Communication skills
- Remote work discipline
- Computer literacy
- Time management
Timeline
Office Administrative Assistant
Omega In Home Service
07.2024 - Current
Tele Sales/ Consults
Dog Academy
02.2024 - 09.2024
Customer Service Representative
Consumer Legal Group
08.2023 - 01.2024
Claims Processor
HUMANA INC.
01.2020 - 05.2024
Sales Manager
Aarons
01.2018 - 02.2019
HIGH SCHOOL DIPLOMA -
Sun Valley High School
08.2008 - 06.2011
Medical Billing And Coding
Bryant And Stratton