Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Mason

Galesburg,IL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in helping individuals obtain donations to help their nonprofit organization. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Membership Advocate/Customer Service Rep.

NAEIR
06.2010 - Current
  • Assisted prospective and established members via email or by telephone.
  • Helped members navigate our website, pay for services and resolve different concerns.
  • Help members obtain donations for their nonprofit organization based off of their organization's specific needs.
  • Led tours of facility to show prospects amenities and other benefits of membership.
  • Verify nonprofit organizations tax exempt status through IRS regulations.
  • Update records for address and contact changes.

Crew Trainer

McDonald's Restaurant
05.2005 - 06.2010
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Certified Nursing Assistant

Hawthorne Inn
08.2008 - 11.2008
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Education

Knoxville High School
Knoxville
05.2007

Skills

  • Conducting Tours
  • Membership Documentation
  • Membership Programs
  • Membership Databases
  • Filing
  • Excellent communication skills
  • Experience with Excel/Google Sheets

Timeline

Membership Advocate/Customer Service Rep.

NAEIR
06.2010 - Current

Certified Nursing Assistant

Hawthorne Inn
08.2008 - 11.2008

Crew Trainer

McDonald's Restaurant
05.2005 - 06.2010

Knoxville High School
Brittany Mason