Brittany Masterson
Summary
Demonstrates strong analytical, communication, and teamwork skills, with ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bringing a positive attitude and commitment to continuous learning and growth, dedicated to making a valuable impact in any role undertaken.
Overview
8
8
years of professional experience
Work History
Server
The Avenue Steak Tavern Grandview
03.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Back of House Retail Team Member
American Eagle Outfitters
01.2024 - Current
- Optimized space utilization within the back-of-house area for easier access to products.
- Contributed to successful promotional events through efficient preparation, setup, and restocking of sale items.
- Collaborated with front-of-house staff to quickly fulfill customer requests and address any concerns.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Stocked shelves to match planogram images and instructions.
Server
El Segundo
02.2023 - 03.2024
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Greeted new customers, discussed specials, and took drink orders.
Shift Manager
Calamity J's
03.2021 - 02.2023
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Scheduled staff to establish adequate coverage during peak business hours.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Bartender
Davis' Place Bar and Grille
11.2017 - 12.2021
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Maintained clean, attractive and well-stocked bar area.
Bank Teller
People's Bank
06.2017 - 01.2018
- Maintained optimal financial controls by securing funds and making accurate transactions
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations
- Explained bank services, financial products and applicable fees to customers
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills
- Prepared official checks for customer and internal bank needs
Education
High School Diploma -
Paul G. Blazer High School
Ashland, KY01.2012
Skills
- Team-oriented
- Dependable and reliable
- Exceptional customer service
- Organizational ability
- Service-oriented mindset
- Strong work ethic
- High volume dining
- Table setting knowledge
- Daily specials memorization
- Wine service
Timeline
Server
The Avenue Steak Tavern Grandview
03.2024 - Current
Back of House Retail Team Member
American Eagle Outfitters
01.2024 - Current
Server
El Segundo
02.2023 - 03.2024
Shift Manager
Calamity J's
03.2021 - 02.2023
Bartender
Davis' Place Bar and Grille
11.2017 - 12.2021
Bank Teller
People's Bank
06.2017 - 01.2018
High School Diploma -
Paul G. Blazer High School
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