BRITTANY MATTHEWS
Effingham,SC
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
16
16
years of professional experience
Work History
Key Holder Leader/Cashier Team Lead
Once Upon A Child - Florence
10.2020 - 05.2023
- Improved customer service by projecting friendly and knowledgeable attitude.
- Evaluated competitor practices to identify potential areas for improvement within our own store operations or offerings.
- Provided consistent feedback to staff members on their performance, facilitating opportunities for growth and improvement as needed.
- Developed strong relationships with customers, fostering loyalty and repeat business for the store.
- Oversaw daily store operations while maintaining a professional demeanor under pressure and adapting quickly to changing priorities as necessary.
- Enhanced store performance by implementing effective merchandising strategies and optimizing product displays.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Family Nanny
Self Employed Services
07.2011 - 02.2016
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self-regulation.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Encouraged independence among the children through guidance on personal hygiene routines such as dressing up or brushing teeth.
Sales Associate
Aéropostale
01.2007 - 12.2009
- Team up with co-workers to ensure proper customer service
- Communicated with sales managers for daily support and strategic goals for growing and maintaining revenue
- Applied security and loss prevention training toward recognizing risks and helping to alleviate store theft
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Process credit card and cash transactions
- Servicing customers and replenishing all stocks.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Tailgator Sports
11.2007 - 12.2009
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Increased product appeal and customer experience by interacting directly
- Engaged customers in social conversations to create a pleasant and easy shopping experience
- Promoted the conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Southwestern Randolph High School
Asheboro, NC06.2008
Skills
- Dependable
- Time management
- Cash handling proficiency
- Store maintenance
- Cash Handling
- Daily Reporting
- Computer Proficiency
- Superior Work Ethic
Timeline
Key Holder Leader/Cashier Team Lead
Once Upon A Child - Florence
10.2020 - 05.2023
Family Nanny
Self Employed Services
07.2011 - 02.2016
Sales Associate
Tailgator Sports
11.2007 - 12.2009
Sales Associate
Aéropostale
01.2007 - 12.2009
High School Diploma -
Southwestern Randolph High School
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