Brittany Matthews
Goshen,IN
Summary
Enthusiastic and customer-focused individual with superior customer service skills. Works effectively in both team-based and independent capacities. Possesses s strong work ethic and excellent organizational skills. Excited to tackle new challenges and contribute to the success of a team.
Overview
12
12
years of professional experience
Work History
Cleaner
Surgery Center of Granger
Granger, IN
11.2023 - Current
- Regularly disinfecting high-touch surfaces such as doorknobs, handrails, light switches, and countertops to prevent the spread of germs and infections.
- Thoroughly cleaning and sanitizing patient rooms, including beds, furniture, and medical equipment. This includes emptying trash and disinfecting surfaces.
- Following proper procedures for cleaning and sterilizing medical equipment to maintain infection control standards.
- Ensuring that restrooms are cleaned and sanitized regularly including toilets, sinks, mirrors, and floors.
- Checking and restocking cleaning supplies, toiletries, and other necessary items in patient rooms, restrooms, and common areas.
- Keeping waiting areas clean and presentable by dusting furniture, wiping surfaces, and emptying trash receptacles.
- Following all safety protocols and guidelines, including wearing personal protective equipment, practicing proper hand hygiene, and understanding and implementing infection control measures.
Shipping and Receiving
Lippert Components
Goshen, IN
01.2019 - 07.2021
- Picked orders, scanned products, and packed boxes with a high level of accuracy.
- Verified shipments against paperwork and signed documents, ensuring proper documentation and package labels to facilitate smooth routing.
- Optimized material movements and minimized labor hours by organizing storage areas efficiently.
- Identified and resolved errors proactively, minimizing disruption to operations.
- Collaborated with cross-functional teams to address supply and quality issues effectively.
- Inspected merchandise and initiated repairs for damaged items before shipping.
- Received incoming shipments, compared contents against records, and facilitated their distribution to the appropriate department.
- Managed high-volume paperwork efficiently to maintain accurate records.
- Developed load plans and implemented streamlined transportation processes.
- Demonstrated a quick learning ability and applied new skills to enhance efficiency and productivity.
- Adhered to standards, policies, and regulatory requirements to ensure a safe working environment. Thrived in a fast-paced environment with tight deadlines, utilizing critical thinking skills to problem-solve and make informed decisions.
Shift Manager
Starbucks
Muncie, IN
07.2015 - 12.2018
- Supervised and trained employees, ensuring productivity and adherence to company policies.
- Enhanced operational efficiency through effective employee training, coaching, and creating work schedules.
- Ensured compliance with company standards for cleanliness and operations.
- Documented receipts, employee hours, and inventory movements accurately.
- Conducted routine inspections of freezers and refrigerators to maintain optimal temperature levels.
- Identified and resolved operational issues such as inventory waste and theft, to optimize business performance.
- Actively promoted prepared foods to drive revenue and maintained appealing merchandising displays.
- Provided excellent customer service by educating customers on beverage menu items and offering samples.
- Suggested products based on customer preferences, contributing to increased sales.
- Prepared and served a variety of hot and cold beverages, showcasing expertise in specialty espresso drinks and brewed teas.
- Maintained high standards of cleanliness and sanitation to ensure customer safety.
- Managed inventory, ordering, and stocking of supplies and retail products.
- Closed registers, cleaned equipment, and completed other closing duties efficiently.
Crew Member
McDonald's
Muncie, IN
04.2012 - 07.2015
- Demonstrated efficiency in completing assigned tasks accurately and promptly.
- Maintained high productivity and upheld quality standards in all areas of operations.
- Utilized the POS system to enter orders, ensuring accuracy and customer satisfaction.
- Addressed and resolved customer complaints promptly, ensuring a positive dining experience.
- Completed side work tasks, including restocking condiments and maintaining cleanliness.
- Conducted thorough checks of food trays to ensure accurate order delivery.
- Adhered to sanitation, health, and safety standards, following industry best practices and company policies.
Education
Some College (No Degree) - Culinary Arts And Customer Service
Ivy Tech Community College of Indiana
Muncie, INSkills
- Strong communication skills, both verbal and written
- Extensive knowledge of cooking and baking techniques
- Excellent customer service and problem-solving abilities
- Reliable and collaborative team player
- Detail-oriented with a keen eye for accuracy
- Efficient multitasker with the ability to prioritize tasks effectively
- Flexible schedule and adaptable to changing environments
- Strong organizational and time management skills
Timeline
Cleaner
Surgery Center of Granger
11.2023 - Current
Shipping and Receiving
Lippert Components
01.2019 - 07.2021
Shift Manager
Starbucks
07.2015 - 12.2018
Crew Member
McDonald's
04.2012 - 07.2015
Some College (No Degree) - Culinary Arts And Customer Service
Ivy Tech Community College of Indiana
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