Brittany Maxey
Indianapolis,IN
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in customer service roles with high-volume customer demands.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Lowe's
Indianapolis, IN
07.2017 - Current
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Gathered customer feedback to suggest improvements for products and services.
- Peer support and mentoring
Customer Service Specialist Head Cashier
Walmart
Indianapolis, IN
02.2015 - 06.2017
- Greeted customers and provided excellent customer service.
- Operated cash register, handled payments, and maintained accurate records of transactions.
- Assisted customers with product selection and inquiries.
- Received and processed payment from customers.
- Resolved customer complaints in a timely manner.
- Maintained cleanliness of work area and checkout counter.
- Organized merchandise displays to attract customers.
- Provided training to new employees on company policies and procedures.
- Processed returns and exchanges in accordance with store policy.
Customer Service Representative
Walmart
Indianapolis, IN
04.2014 - 02.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Pike High Schoole
Indianapolis, IN05-2012
Skills
- Customer Service
- Database Research
- Appointment Scheduling
- Email correspondence
- Data Entry
- Order Processing
- Inbound Customer Service
- Problem Resolution
- CRM Software
- Complaint Handling
- Documentation And Reporting
Accomplishments
- Employee of the year 2015
Timeline
Customer Care Representative
Lowe's
07.2017 - Current
Customer Service Specialist Head Cashier
Walmart
02.2015 - 06.2017
Customer Service Representative
Walmart
04.2014 - 02.2015
High School Diploma -
Pike High Schoole
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