Brittany Maxwell
Trenton,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Store Manager
Rent One
Humboldt, TN
01.2020 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Account Representative/Underwriter/Office Manager
The Car Store Of West TN
Jackson, TN
10.2018 - 12.2019
- Adhered to company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments.
- Aligned with sales and partner teams to support overall company revenue targets.
- Contacted valuable stakeholders, opening and diversifying accounts and acting as liaison between company and greater business community.
- Called on new and existing customers targeting specific lists, AOPs and products.
- Met company performance standards, policies and procedures, generating leads and maintaining high-profile accounts with professionalism.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Account Manager
Autostart USA
Dyersburg, TN
05.2018 - 12.2019
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Liaised between account holders and various departments.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Computer Operator/Data Entry Clerk/Assistant Manager
Taylor Construction & Restoration LLC.
Jackson, TN
09.2017 - 05.2018
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Organized, sorted and checked input data against original documents.
- Located and corrected data entry errors and reported to management.
- Documents completed work in appropriate logbooks.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Reviewed completed work for compliance with regulations.
- Drafted reports for upper management as directed.
Account Manager/Client Retention Specialist
Rent One
Humboldt, TN
01.2016 - 09.2017
- Worked collaboratively with customer service, sales and development teams to resolve complaints and drive experience management.
- Documented details surrounding conversations, complaints, comments and actions taken to assist CRM.
- Engaged with customers to determine needs and present appropriate resolutions.
- Implemented billing, collections and related interfaces to streamline customer retention processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided back up for customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Peabody High School
Trenton, TNDental Staff School of Tennessee
Franklin, TN11.2018
GED -
Adult Education in Stewart County
Dover, TN05.2014
Skills
- Customer Service
- Originality and Creativity
- Time Management
- Store Merchandising
- Policies and Procedures
- Cash Management
- Inventory Management
- Employee Training
- Payroll Management
- Policy Development and Enforcement
- Management Training
- Shift Scheduling
- Recruiting and Hiring
- Performance Monitoring and Evaluation
- Verbal and Written Communication
- Employee Terminations
- Team Development
- Loss Prevention Procedures
- Positive and Friendly
- Credit Terms Determination
- Customer Relations
- Desktops, Laptops and Mobile Devices
- P&L Administration
- Profit and Loss
- Word Processing
- P&L Responsibility
- Leadership
Timeline
Store Manager
Rent One
01.2020 - Current
Account Representative/Underwriter/Office Manager
The Car Store Of West TN
10.2018 - 12.2019
Account Manager
Autostart USA
05.2018 - 12.2019
Computer Operator/Data Entry Clerk/Assistant Manager
Taylor Construction & Restoration LLC.
09.2017 - 05.2018
Account Manager/Client Retention Specialist
Rent One
01.2016 - 09.2017
Peabody High School
Dental Staff School of Tennessee
GED -
Adult Education in Stewart County
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