BRITTANY MAYS
Queen Creek
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Account Manager
Divisions Maintenance Group
08.2023 - Current
- Company Overview: Facilities Maintenance
- Managed a portfolio of 800+ store cations, increasing customer retention by 15% through personalized engagement strategies.
- Hit sales quota and target each quarter, some achieving excellence and excelerators.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
Account Manager/Account Executive
Container Centralen
01.2021 - 08.2023
- Company Overview: Transportation and Logistics in the Horticulture Sector.
- Developed customized account plans for clients to help them achieve their business goal.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set and achieved company defined sales goals.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company's roster of accounts.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
Business Development Manager
Alta Arizona
02.2019 - 03.2020
- Company Overview: Surveying and Materials Testing Construction Company.
- Responsible for meeting with potential clients that ranged from home building companies to County/Municipalities representative
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Targeted new cities and counties which added a 20% new increase in company presence that was not there previously
- Served on team that worked on federal projects
- Laid off due to Covid
Business Development/Account Manager
FirstSense Medical
10.2018 - 02.2019
- Company Overview: Breast Health Screening Medical Device Company
- Provided valuable insights into industry best practices by attending conferences and trade shows, leveraging knowledge gained for competitive advantage.
- Consistently exceeded sales targets by effectively utilizing proven sales techniques and establishing rapport with potential clients.
- Organized luncheons at Physicians offices with Doctors and staff.
- Used SalesForce to handle current portfolio and prospective leads.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Company was a startup, lost investor funding and shut doors in 2019
Realtor
Remax Top Tier
06.2014 - 01.2019
- Company Overview: High End Realtor in Orange County CA
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Education
B.S. Degree - Sociology
California State University
Skills
- Account development
- Customer relationship management (CRM)
- Client relationship building
- Client relationship management
- Project management
- National accounts
Timeline
Account Manager
Divisions Maintenance Group
08.2023 - Current
Account Manager/Account Executive
Container Centralen
01.2021 - 08.2023
Business Development Manager
Alta Arizona
02.2019 - 03.2020
Business Development/Account Manager
FirstSense Medical
10.2018 - 02.2019
Realtor
Remax Top Tier
06.2014 - 01.2019
B.S. Degree - Sociology
California State University
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