BRITTANY MCCALPIN
Lakeland,United States
Summary
Compassionate entry-level nursing assistant with home health aide experience, specializing in respectful support for daily living activities. Proficient in managing high-pressure situations while delivering empathetic care to ensure client safety and dignity. Seven years of customer service experience enhances strong communication and problem-solving skills.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Home Health Aide
Assisting Hands
Winter Haven , FL
09.2024 - Current
- Assisted clients with activities of daily living, including bathing, grooming, dressing, toileting, and personal hygiene.
- Supported safe mobility, ambulation, positioning, and transfers according to client needs and care instructions.
- Prepared meals and provided feeding assistance while following individual preferences and care requirements.
- Provided companionship and emotional support, fostering a safe and respectful environment for clients.
- Ensured clean, organized, and safe home environment, minimizing fall hazards and enhancing client safety.
- Monitored and communicated changes in clients’ physical, mental, or emotional condition to family members and supervisors.
- Provided compassionate in-home care while promoting each client’s dignity, privacy, comfort, and independence.
Auto Claim Adjuster
State Farm Insurance
Winter Haven, United States
04.2023 - Current
- Reviewed medical records and accident reports with high accuracy and confidentiality.
- Utilized critical thinking and sound judgment to evaluate information, leading to appropriate and timely resolutions.
- Facilitated clear communication among customers, attorneys, medical providers, and internal departments to ensure accurate information flow.
- Managed high-volume workload, prioritizing urgent concerns and meeting deadlines.
- Provided empathetic, professional customer service to resolve issues in stressful situations.
- Collaborated with multiple parties to address concerns efficiently and respectfully.
- Documented information accurately in electronic systems, maintaining detailed records.
- Ensured compliance with company policies, privacy requirements, and state regulations.
Claims Adjuster, Non-Injury
USAA
Tampa, United States
10.2022 - 01.2023
- Investigated claims, reviewed documentation, and evaluated information for accuracy and completeness.
- Managed multiple claims while maintaining organization, attention to detail, and timely follow-up.
- Delivered compassionate support to members following automobile accidents, fostering trust and reassurance.
- Clarified procedures and next steps to customers during stressful situations, enhancing understanding and reducing anxiety.
- Addressed customer concerns through active listening and effective problem-solving, improving customer satisfaction and trust.
- Maintained confidential records in accordance with company standards and applicable regulations.
Customer Service Insurance Agent
GEICO
Lakeland, United States
12.2017 - 05.2022
- Assisted customers with inquiries regarding policy changes and claim-related issues.
- Assessed customer needs through active listening and delivered tailored solutions.
- Handled challenging customer interactions with professionalism, ensuring resolution and satisfaction.
- Documented customer information and interactions accurately in company systems.
- Managed high call volume while achieving productivity and service objectives.
- Trained new employees on communication, customer service, and company protocols.
- Built positive relationships with customers and coworkers by consistently demonstrating reliability and responsiveness.
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL06-2009
Skills
- Personal care support
- Personal hygiene support
- Incontinence care
- Meal assistance
- Mobility support
- Fall prevention
- Dementia care
- Time management
- Risk assessment
- Healthcare regulations
- Verbal and written communication
- Client relationship building
- Family engagement
- Privacy standards
- Reporting skills
- Conflict resolution
- Emotional companionship
Certification
- Home Health Aide Certificate
- Adult CPR/AED Certificate
Timeline
Home Health Aide
Assisting Hands
09.2024 - Current
Auto Claim Adjuster
State Farm Insurance
04.2023 - Current
Claims Adjuster, Non-Injury
USAA
10.2022 - 01.2023
Customer Service Insurance Agent
GEICO
12.2017 - 05.2022
High School Diploma -
Lake Gibson Senior High School