Summary
Overview
Work History
Skills
Timeline
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Brittany McCann

San Antonio,TX

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

14
14
years of professional experience

Work History

Self Pay Collector

Health Texas Medical Group
01.2023 - 06.2023
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Completed over 50 collection accounts daily.
  • Self-motivated, with strong sense of personal responsibility
  • Worked effectively in fast-paced environments
  • Managed time efficiently in order to complete all tasks within deadlines

Owner/Operator

Sendero Lawn Maintenace, LLC
05.2021 - 01.2023
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Designed custom landscape designs.
  • Managed over 30 dedicated customers annually.
  • Improved company revenue 10% quarterly.
  • Developed business plan, processes and procedures to provide superior lawn care to customers.

Operations Analyst

Bell Environmental
09.2015 - 06.2021
  • Assessed operational performance to identify areas for improvement.
  • Created custom reports and visualizations to support decision-making processes.
  • Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
  • Created and managed operational databases to store and track data and maintain accurate information.
  • Set up customer accounts for permanent and temporary solid waste services, resulting in substantial client savings.

Enrollment Specialist

United Health Care
04.2012 - 07.2015
  • Updated, entered and reviewed customer data.
  • Communicated effectively via telephone, email and in person with prospective customers.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Reviewed statistic enrollment data and prepared reports.

Medical Billing Specialist

Progressive Billing
06.2009 - 02.2012
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Located errors and promptly refiled rejected claims.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Identified and resolved patient billing and payment issues.

Skills

  • Collection Scheduling
  • Legal Compliance
  • Communications Strategies
  • Adaptive team player
  • Proficient in QuickBase, eMS, Microsoft office, Medisoft

Timeline

Self Pay Collector

Health Texas Medical Group
01.2023 - 06.2023

Owner/Operator

Sendero Lawn Maintenace, LLC
05.2021 - 01.2023

Operations Analyst

Bell Environmental
09.2015 - 06.2021

Enrollment Specialist

United Health Care
04.2012 - 07.2015

Medical Billing Specialist

Progressive Billing
06.2009 - 02.2012

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Brittany McCann